6 Ways Call Tracking Software Frees You Up to Do More
Do you wish you had time to get more done on a daily basis? Nearly everyone has those moments when they wish it were somehow possible to add to the 24 hours in a day.
This article from John Rampton at Entrepreneur gives some helpful tips on how to get more out of every day. For example: developing an orderly and efficient routine for your morning will help you take on the day’s challenges with a clear and focused mind. De-cluttering is also very useful—discarding unnecessary personal possessions and papers helps streamline your attention. One tip mentioned is the use of technology to eliminate busywork from your day. In this capacity, call tracking software can have a dramatic impact.
If your business is fueled by inbound calls and web leads from various marketing campaigns then there is little doubt that the right call tracking software platform could supercharge your productivity. We’ve listed six great time-saving examples below.
1. Get Instant Insight into Your Campaigns
A common way time can be wasted during the day is waiting: waiting for data, wondering what the numbers are, holding off on your next move, and so on. The utilization of call tracking software can have an impact in this regard because it tracks critical information that becomes immediately available to you.
By providing businesses with data on how many calls are activated by each marketing channel, call tracking eliminates the “wait and see” approach to marketing campaigns. Knowing if people are calling your business because of Google Ad Words, an email blast, or an old-fashioned billboard means that you get a fast snapshot of your ROI and lets you adjust your spending accordingly. Instant data allows for faster decision making, which can help you get more out of your day.
2. Control the Conversation
Market-leading call tracking software often comes with other tools to help businesses streamline their inbound marketing process. One such feature is Interactive Voice Response, or IVR. With IVR functionality, all callers are greeted with a customizable questionnaire that gathers important information that will allow them to be routed to the correct representative. By being able to create custom IVR interactions utilizing digital voice, you can avoid spending time recording multiple response options and instead program the natural-sounding IVR to engage with consumers however you like.
3. Know Your Calls Are Handled
While IVR can act as a greeter for your incoming calls, the Automatic Call Distributor is your operator. The Automatic Call Distributor, or ACD, is able to adeptly handle a high volume of calls through a complex program of customizable instructions. With an ACD, businesses will not have to worry about multiple call transfers frustrating callers. This feature seamlessly queues and redirects calls—and can even offer consumers call back options. All this leads to fewer complaints and concerns, giving you time to focus on more pressing tasks.
4. Keep an Eye on Customer Service
Keeping a close watch on your customer service performance can be a time-consuming endeavor. The call recording feature of call tracking software goes a long way in helping businesses easily maintain high customer service standards. By giving businesses access to scores of recorded customer-representative interactions, call recording optimizes this critical segment of any business—saving time in the process.
5. Simplify Your Interface
By utilizing a fully-integrated call tracking platform, you can find a user interface that makes checking on data remarkably easy. Much like decluttering your office workspace, a simple all-in-one platform interface goes a long way in letting you work faster and maintain focus. By avoiding needless searching for data or bouncing back and forth between programs, an all-in-one interface will gift you back precious minutes every day.
6. Expand Quickly
Few things are in frustrating in business as having an opportunity to grow but finding yourself stymied by questions of scale. Lengthy consultations or cost analyses when you’re looking to up your volume are a major time suck. Utilizing a dynamic all-in-one call tracking platform frees up all those concerns by being easily scalable. IT support teams can give you the green light on expansion plans in just a few hours, not days or weeks. With the ability to double your call volume capacity in no time, you’ll find that you’ll earn a lot of those work hours back.
With all that time saved, you can give more attention to your business or, better yet, take a few hours for yourself that you can feel refreshed to take on the next big challenge.
For more detailed information on how you can take get more productivity out of every day with call tracking software, schedule a free live demo with Phonexa today.
One of our expert representatives will walk you through the entire platform and show you how to best utilize Phonexa for your business growth.