Automatic Call Distributor (ACD)

Phonexa's Automatic Call Distributor is a call management feature that accurately redirects incoming calls to the appropriate recipients based on your callers' answers from the IVR questionnaire.

Details

Our Automatic Call Distributor (ACD) communicates with our advanced, multi-level IVR in order to connect your callers to the requested parties. Our ACD has been perfected to route high call volumes through a complex database of call handling instructions. Phonexa's ACD is especially helpful for companies that want to balance their phone lines, forward calls, and make automatic callbacks, all while handling a heavy amount of call traffic.

  • Works hand-in-hand with our leading IVR
  • Data-driven, skill-based routing
  • Automatically routes calls based on caller demographics
  • Queues calls based on agent availability
  • Distributes calls based on filtration settings
  • Callback options
  • Call forwarding

Personalizes the Call Experience

Our advanced IVR stops fraudulent calls and disconnects misdials, so only qualified calls will reach your agent. Having this powerful protective layer will save your company time and resources from servicing unqualified callers.

Accelerates the Call Process

The IVR offers self-servicing options, such as payments, account inquiries and selective information lookup to help you get the answers you need without having to wait for a representative.

Improves Call Flow

Since our advanced IVR speeds up the process by allowing customers to choose their own help options, more agents will be free to handle more complex inquiries. This, in turn, benefits both your business and your clients.

Easily Customizable

With the reports you'll receive from our self-service platform, you'll be able to make the necessary adjustments to boost your customer experience. You also have the option to conduct polls and surveys through the IVR to improve your marketing efforts.

Try Phonexa

Request a demo and get an inside look at the platform yourself.