Cloud Call Center Solutions

Armen Karaoghlanian
Armen Karaoghlanian
August 2, 2016

We’ve been writing a great deal about the role of the call center recently – and rightfully so.

The world around us is constantly evolving. In the past few years alone, we have seen a great deal of technological advancements, many of which directly impact the way we do business on a daily basis.

The cloud has been around since the 1950s, although many people still think of Apple when they think of the cloud. That’s because the cloud became popularized in 2011 with their announcement. The truth is, however, that it’s become a big part of how we do business in our everyday lives.

There is definitely a negative connation that comes with cloud – security and privacy. The assumption is that your information isn’t safe when it’s stored in the cloud because it’s unreliable. The further couldn’t be from the truth, especially when you look at the way in which the cloud serves businesses.

The real question is – what are the benefits of using the cloud and how can the cloud benefit your call center?

The cloud has more or less reimagined how we do business. Phonexa’s Contact Center is designed with your business in mind, offering you cloud-based solutions that are customizable for your call center.

In an effort to better outline the benefits of the cloud, we must first understand what the main differences are.

The structure of a traditional call center is relatively straightforward. They consist of on-premise hardware and software. This means your call center is directly affected in the event of a power outage or any other unforeseen obstacle. In other words, you have little or no flexibility. The manager is responsible for any and all upgrades, as well as for all costs associated with them.

Phonexa is a Software as a Service (SaaS) solutions provider. It’s designed with the capability of delivering applications and softwares over the internet. This means that the solutions your business relies on are completely accessible through the cloud.

The major benefit of our Contact Center is that you are provided with flexibility.

There is nothing predictable about the way you do business. In short, you can’t anticipate what will happen a month from now or a year from now. That’s why it’s so imperative that you utilize a platform that’s scalable, mostly so you can avoid unnecessary costs and expenses.

Phonexa’s Contact Center grows with your business, which means you can easily add functionality as needed. In addition, because it’s delivered over the cloud, there’s no need for buying or upgrading your hardware. It’s all automatic.

Phonexa’s Contact Center comes equipped with the solutions you require on a daily basis, including our advanced, multi-level Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Predictive Dialer, Workforce Optimization, as well as our custom reporting.

Phonexa offers what you would normally expect, in a way that you would never expect. Request a demo with us and see for yourself!

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