Productivity depends on several major factors, such as the work environment, company culture, general workflow, and even the individuals who are doing the work. The number one agent that can truly transform the workflow and boost your business’s productivity, however, is a comprehensive cloud call platform. Phonexa’s all-in-one solution for higher conversions and greater marketing insights goes by the name of Call Logic.
Call Logic fills the gap between you and your customer journey. We’ve mentioned this before, but with all of the new marketing channels available, companies are faced with the problem of not being able to track and attribute ROI in a thorough and efficient way. Call Logic solves this problem by integrating with all of your current marketing channels and detailing their analytics on one interactive platform. This means you will be able to view the progress of all your simultaneous marketing campaigns as they happen in real-time through one comprehensive platform. The best part is that you can do this through the comfort of any internet-connecting device, whether it’s through your phone, tablet, or computer. Phonexa’s platform changes the way businesses approach their ROI attribution modeling. It’s a great time to be alive. Here are the top five ways in which Call Logic can boost your internal productivity:
The ease in which you can access Call Logic’s Interactive Management system enables you to work from home or wherever you are, as long as there is a connection to the Internet. If your business requires you to keep a close eye on all of your running campaigns, Phonexa’s platform allows you to be kept in the loop with up-to-the-minute reporting. Receive real-time notifications of your campaign progress as leads convert into sales and new reports are being generated. High accessibility means that you are in control of your marketing efforts every step of the way. Your customer journey will also be in plain sight, from beginning to end. Every inbound and outbound lead will be tracked, dated, and reported to your desired contact method.
Call Logic delivers a tremendous amount of helpful automations to boost your business productivity from the ground up. Any and all necessary portions of the front-end customer service experience or back-end ROI attribution modeling has been fully automated with Call Logic’s cutting-edge features. Call tracking does the work of ten by gathering critical data from all of your inbound and outbound calls. This software illuminates the customer journey so you can make faster evaluations and stronger optimizations. The Automatic Call Distributor (ACD) is integrated with call tracking to seamlessly queue and redirect your calls based on your customized filtration settings. The ACD ensures that callers will reach their intended destination efficiently, which saves time for both your agents and your customers alike. The Interactive Voice Response system (IVR) and the VoicePLUS voice recognition software offer top-notch assistance to callers on your behalf, which frees up your agents to handle more complex inquiries.
The self-service aspect of Call Logic goes both ways: you are free to customize the user-friendly features as you wish, while Phonexa takes care of the back-end maintenance of your cloud platform. This essentially means that you will be in full control of your call platform and not have to worry about maintenance fees and other extraneous issues. Call Logic enables you to focus solely on building your business.
Increased Business Continuity
Phonexa’s cloud-based Call Logic ensures prolonged business continuity because of its robust software infrastructure. With no hardware failures to consider, our cloud call technology eliminates the risk of down time caused by traditional (or on-premise) phone systems. Administrators can make changes to the cloud call platform anytime they wish, and as mentioned before, all phone system Phonexa will automatically resolve all maintenance issues. This leaves your business running smoothly and efficiently, without risks of down time caused by hardware failure.
Call Logic makes it incredibly easy for you to keep track of your various marketing efforts, which clears the way for better campaign optimizations and a seamless evaluation experience. Companies cannot reach their optimal level of marketing if they don’t receive enough data on their outreach efforts. With Call Logic, businesses and marketers can easily access their campaign progress and analyze results as soon as calls appear.
These are only five of the numerous ways in which Call Logic can help boost your productivity and maximize your workflow. To find out how to incorporate Call Logic into your current marketing system, sign up for a complete demo of our product and services.