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How to Increase Customer Retention Rates with Voice Response
January 31, 2018
When you pick up the phone and dial for an established business, who do you think you’ll talk to first? These days, even with the outsourced call centers constantly at work across the globe, it is rare for customers to speak directly to a representative as soon as they get on the phone. As ideal as that would be for the customer, that’s not the most efficient way to cater to their needs, either. A competent voice response system should act as an intelligent filter between the caller and the company; speeding up the process for both parties. Up to 82% of consumers reported that getting their issues resolved quickly is the number one factor for a great customer experience. If your voice response system does an excellent job at facilitating the conversation and resolving your customer’s issues, they will be more likely to continue using your product or service. The right voice response caters to the customers’ bottom line, which is to get their queries resolved as soon as possible. Here is how you can increase your customer retention rates with Phonexa’s advanced voice response system, VoicePLUS:
VoicePLUS Speaks Their Language
Rarely does any company want to exclude foreign-speaking customers from engaging with their business. After all, America is a melting pot of countless ethnicities. A warm lead is a warm lead, regardless of skin color or language choice. That’s why it’s beneficial for you to start thinking about multi-lingual options for your customer service. Companies that are looking to reach out to ethnic audiences don’t have to worry when they invest in VoicePLUS. Phonexa’s premier voice recognition system speaks multiple languages based on customer demographic and set filters. If your callers come from a predominantly Hispanic region, VoicePLUS will be able to detect that through the integrated call tracking software and offer to speak in Spanish. This makes for an incredibly smooth and thoughtful call experience.
VoicePLUS Personalizes the Call
Simply put, no one wants to feel like they are interacting with a machine. There is an obsession in the world of AI to create something as personal and intelligent as a real human being. Even if a rudimentary machine can deliver the same service as a live agent, it still lacks that personal touch. The good news is that it’s not impossible to deliver a seamless and personal experience for callers. VoicePLUS personalizes the call by using a high-quality, anthropomorphized voice with natural cadences that mimic the nuances of human speech. Customers who interact with VoicePLUS feel like they’re speaking to live agents because of the fluid conversation and reduction of errors.
VoicePLUS is Equipped with Machine Learning
What this essentially means is more repeat customers for your business because of a noticeable enhancement in your customer experience. Machine learning enables VoicePLUS to better recognize distinct dialects, accents, and other subtle nuances in your customers’ speech as the conversation goes on. This increases the flow of the conversation and minimizes the frustration of having to use the keypad. Chances are, you have been misunderstood by sub-par voice recognition systems many times before, so you know that your customers deserve better. Make the call smoother for them by using an advanced voice recognition system that’s equipped with a wide vocabulary range and machine learning capabilities.
VoicePLUS Offers Self-Service
Self-service is the perfect marriage for premier voice recognition systems. While VoicePLUS speaks to your customers in a natural and pleasant human voice, its self-service capabilities allow your customers to get the help they need without having to transfer to an agent. Self-service works best when the query is simple, such as checking an account balance. The more complex the query, the more an agent is needed. The bottom line comes down to resolving your customers’ issues quickly and efficiently. VoicePLUS aims to do this by offering fast self-service options based on your industry needs.
To make the most of your voice recognition system, speak with one of our industry experts today. We’ll show you how to properly optimize your voice response system so the entire call experience will be enhanced. Customers are willing to pay more for the same product if it means that they will receive better customer service. Your customer treatment directly affects your sales and future retention levels, so why not invest in a tool that’s designed to take your customer service to the next level?