Industries

These days, people expect for larger institutions to automatically have the best technology with the best customer service – and banks are no exception. In fact, with all the technology required for banks, including advanced IVR, queuing system, skill-based routing, voice recognition, database and CRM integrations, analytics, and security compliance, the inbound and outbound of voice channels can quickly become complex and expensive. Phonexa is the platform that can provide all of these features that will support all of your telephony and feature needs.
In the energy and utilities industries, customer satisfaction is a priority. This makes optimizing the call center a must. Phonexa offers automated outbound calls related to news and notifications while communicating directly with your database or CRM. With automatic notifications, your customers can be notified of changes to their energy and utilities, while also being notified of their usage based on their surrounding area, city, and state. Inbound channels will be filtered to direct the caller to the most appropriate resource while finding information about the caller within your database of CRM in an effort to route the call accordingly. You’ll filter incoming calls efficiently with a quality IVR system, and with skills-based routing, those calls will be routed to the best agents. Call center analytics will you show the center is performing and call analytics will show you where your calls originated and who called. Phonexa’s phone and logistics technology helps utilities realize their customer satisfaction goals.
Healthcare industries spend billions on advertising. With private and confidential information on patients, a secure infrastructure is a necessity. Phonexa is HIPPA compliant, making us one of the few companies that can securely analyze your calls according to many factors. Phonexa will help you analyze call information related to your marketing budget in order to help you make better and more precise marketing decisions in order to maximize your ROI. Phonexa will route all inbound calls to appropriate agents, doctors, nurses, departments, while keeping communication with your database, CRM, or customer Health Care Records cloud database. This will ensure security and reliability within the call flow ensuring that call is routed properly and the customer is satisfied. Additionally, you can enable customers to speak directly with our system rather than inputting information through the keypad. Calls may be recorded for quality and assurance and our storage is secured with downloadable space. For added security, calls recoded for compliance purposes will be redacted in order to remove confidential information.
Phonexa helps insurance firms connect with the people they do business with, including agents, brokers, and customers, by improving collaboration. Phonexa is the appropriate solution whether an agency is generating leads or self-marketing. Phonexa’s state-of-the-art Call Logic platform allows lead generators to manage their entire network of affiliates and underwriters.
Phonexa has a solution to meet your business needs whether you are a lead generator, network, or a buyer. Phonexa’s state-of-the-art Call Logic platform automates the entire call flow, whether the call was generated from an affiliate or was self-generated. Your calls can be routed to any call center efficiently. In fact, throughout the entire life cycle of the call, Phonexa will capture detailed analytics and present them within our graphical user interface. These statistics will help you improve your marketing strategies and campaigns in order to improve your return on investment. Phonexa’s Books360 will automate your entire billing structure, enabling automated invoicing and bill collections. LMS SYNC, our Lead Management System, will automate your entire lead life cycle, whether through application or phone call lead, providing you with rich information about your lead, resulting in higher earnings.
Did you know that over three-quarters of people make contact with attorneys over the phone and that nearly half of all users switch between devices during a search? That’s why click-to-call and being mobile-ready is an absolute must. If you don’t have assigned phone numbers and call analytics, you’re not going to know which campaigns are working. Phonexa will track all of your advertising campaigns in order to optimize and improve them. With our advanced call flow system, legal firms will be able to see all traffic in real-time. In addition, our call recording system will keep you secured and compliance with voice redaction in order to remove confidential information. Additionally, Phonexa has great vanity numbers for legal firms, so whether you’re on the look for local or toll-free numbers, we have you covered.
The entire landscape of the industry is changing. There is a greater emphasis on regulation, which have clearly impacted older marketing styles. That’s why it’s imperative that you work with a company that can optimize your marketing efforts Phonexa is the ideal choice for pharmaceutical companies for its ability to sift through data. We’ll gather all your data in real-time, so you can use our platform to become much more efficient as a business.
Phonexa’s services are customized to meet each client’s needs and that’s why there isn’t a business we can’t help. Phonexa’s platforms were built and designed with all types of industries in mind. If your industry isn’t listed here, give us a call. We’ll happily discuss how our solutions can help your business grow.

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The majority of consumers now use their phones to connect with businesses. The fact is over half of all mobile searches result in a phone call. If your business isn’t mobile ready, you may be missing out on a ton of traffic.

Phonexa keeps you connected in a constantly evolving world, and with features designed specifically for your industry, you’ll be taking your business to the next level. It’s time to integrate the most advanced call logistics platform into your industry.

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