Interactive Voice Response (IVR)
Phonexa’s Call Logic IVR is a fully customizable voice interaction system that gathers caller information and routes calls to the appropriate representatives.
The sophisticated Call Logic IVR acquires customer information through a customizable questionnaire. The caller is able to reply through a combination of voice input and keypad selections before being accurately routed to the appropriate department. Phonexa’s IVR also offers self-servicing options to provide basic troubleshooting for callers, which frees up representatives to resolve more complex cases. Best of all, we supply customizable templates to help businesses like you design the perfect IVR campaign to communicate with your target audience.
- User-friendly setting options
- Adjustable in real-time
- Customizable templates
- Natural human voice
- IVR campaigns can include local, toll-free, and vanity numbers
- Detects consumer through API database
- Professional recordings can be created or uploaded
- Self-servicing options, including transactions and account inquiries
- Integrated with our Automatic Call Distribution (ACD) to accurately route calls
- Conducts polls and surveys