Interactive Voice Response (IVR)

Phonexa’s Call Logic IVR is a fully customizable voice interaction system that gathers caller information and routes calls to the appropriate representatives.

Overview

The sophisticated Call Logic IVR acquires customer information through a customizable questionnaire. The caller is able to reply through a combination of voice input and keypad selections before being accurately routed to the appropriate department. Phonexa’s IVR also offers self-servicing options to provide basic troubleshooting for callers, which frees up representatives to resolve more complex cases. Best of all, we supply customizable templates to help businesses like you design the perfect IVR campaign to communicate with your target audience.

Details

  • Multi-lingual
  • User-friendly setting options
  • Adjustable in real-time
  • Customizable templates
  • Natural human voice
  • IVR campaigns can include local, toll-free, and vanity numbers
  • Detects consumer through API database
  • Professional recordings can be created or uploaded
  • Self-servicing options, including transactions and account inquiries
  • Integrated with our Automatic Call Distribution (ACD) to accurately route calls
  • Conducts polls and surveys

Benefits

Stops Fraudulent Calls

Our advanced IVR stops fraudulent calls and disconnects misdials, so only qualified calls will reach your agent. Having this powerful protective layer will save your company time and resources from servicing unqualified callers.

Speeds up the Process

The IVR offers self-servicing options, such as payments, account inquiries and selective information lookup to help you get the answers you need without having to wait for a representative.

Requires Less Agents on the Phone

Since our advanced IVR speeds up the process by allowing customers to choose their own help options, more agents will be free to handle more complex inquiries. This, in turn, benefits both your business and your clients.

Enhances Your Customer Service

With the reports you’ll receive from our self-service platform, you’ll be able to make the necessary adjustments to boost your customer experience. You also have the option to conduct polls and surveys through the IVR to improve your marketing efforts.

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