Customer Success Manager

Full time
Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded! We are one of Los Angeles Business Journal’s 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At Phonexa, we believe that our success is built on the success of each and every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:
  • Medical, Dental, and Vision Insurance (100% paid premium for employee and dependents)
  • Accrued vacation
  • Gym membership
  • Weekly office massages
  • Kitchen stocked with snacks, juices, and cereal bar
  • Weekly office lunches
  • Team building activities & company social events
  • Opportunity for professional growth within company
  • Penthouse office suite with awesome views
Responsibilities
  • Be Phonexa's subject matter expert on call and web lead performance marketing by maintaining in-depth understanding of products, services and Technology.
  • Manage a portfolio of accounts in various life cycle stages and allocate appropriate resources to ensure value is being delivered to the customer base.
  • Proactively identify growth opportunities for customers and improve their awareness of the product features or integrations available through Phonexa.
  • Validate customers' desired business outcomes by providing daily platform support, strategic platform set up recommendations and value assessments.
  • Leverage internal tools to monitor customer health while allocating resources to ensure potential is realized and risk is mitigated.
  • Provide support and services while troubleshooting and escalating on behalf of customers to ensure a high satisfaction rating.
Requirements
  • At least 2-years of strategic marketing experience required in either digital, agency or customer success management at fast paced work environments.
  • Excellent client management skills with ability to juggle multiple projects with minimal supervision.
  • Must be analytical, organized and methodical with excellent communication skills.
  • Ability to ensure successful client onboarding through strategic planning and client development initiatives that incorporate KPIs belonging to the client and Phonexa.
  • Proficient knowledge of CRM and Google Apps (Drive, Docs, Sheets, Slides).
  • HubSpot experience a plus.
  • 1-year minimum experience in Google Analytics, AdWords or affiliate management software.
  • Bachelor's degree.
Phonexa is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Phonexa complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Phonexa’s Human Resources Department at hr@phonexa.com.
Send your resume to hr@phonexa.com