Software Implementation Specialist

Full time
WHY JOIN OUR TEAM?

Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded!

We are one of Los Angeles Business Journal’s 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At Phonexa, we believe that our success is built on the success of every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:

This is an excellent opportunity for a professional to join a company that values and rewards dedication, hard work, team players!

  • Medical, Dental, and Vision Insurance (100% paid a premium for employee and dependents)
  • Accrued vacation
  • Gym membership
  • Weekly office massages
  • Kitchen stocked with snacks, juices, and cereal bar
  • Weekly office lunches
  • Team building activities & company social events
  • Opportunity for professional growth within the company
  • Penthouse office suite with awesome views
  • Monthly Bonuses
  • Mentor Program
Responsibilities
  • Gather, document, and maintain business requirements for new customer implementations.
  • Provide guidance and best practices on how best to configure and utilize Phonexa solutions.
  • Build trust and brand affinity in the onboarding experience and Ensure the client's requirements are in line with the technical capabilities of Phonexa solutions.
  • Provide oversight to ensure successful customer deployment and adoption.
  • Effectively manage project schedule with multiple concurrent implementations.
  • Own and escalate any issues preventing successful implementations.
  • Manage process delivery of client implementations and recommend changes to continually improve the process.
  • Create, manage, update project plans to track implementations and report project status.
  • Develop functional expertise with Phonexa solutions and maintain knowledge as features continue to evolve and new or updated products are rolled out over time.
  • Work cross-functionally to help plan, execute, and drive adoption of process improvements.
  • Support the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the Onboarding Lifecycle.
  • Lead by example to contribute to a high-performing, creative and collaborative culture.
Qualifications
  • 2+ years of experience in a customer onboarding or project management role for a technology company (preferably SaaS)
  • Bachelors degree or the equivalent
  • Proven ability to manage a portfolio of accounts with keen prioritization and multi-tasking abilities
  • Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy, in the same conversation
  • Strong technical aptitude and a drive to learn Respect processes but be adaptable through change
  • Critical thinking and proven ability to solve complex problems Excellent written skills - technical writing skills are a plus
  • Strong organizational and analytical skills with a keen attention to detail Customer-first mentality; ability to empathize and build customer relationships Ability to think creatively and be persistent

Phonexa is an equal opportunity employer that embraces and promotes diversity in the workplace.

Phonexa is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. Phonexa expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

Phonexa provides equal employment opportunities to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy is intended to comply, and Phonexa so complies, with applicable state and local laws governing nondiscrimination in employment.

We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local law requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Type: Full-time

Salary: $70,000.00 - $90,000.00 per year
Send your resume to hr@phonexa.com