Technical Writer

WHY JOIN PHONEXA? Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded! We are one of Los Angeles Business Journal’s 2020 Best Places to Work and a 2020 Great Place to Work-Certified Company. At Phonexa, we believe that our success is built on the success of each and every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:

• Medical, Dental, and Vision Insurance (100% paid premium for employee and dependents)
• Accrued vacation
• Gym membership
• Weekly office massages
• Kitchen stocked with snacks, juices, and cereal bar
• Weekly office lunches
• Team building activities & company social events
• Opportunity for professional growth within company
• Penthouse office suite with awesome views
• Mentor Programs
• Paid Time Off

Responsibilities

• Create various types of technical documentation, including but not limited to API documentation, Instructions User manuals, descriptions of production systems, product specifications, memos, FAQs, datasheets, and related articles and documents.
• Research, create, and deliver high-quality content about our solutions and services
• Edit content written and produced by others within the company for spelling, grammar, punctuation, style, accuracy, and consistency.
• Deliver complex information in an easy to understand way.
• Read a vast amount of data in order to understand and restructure the information so users can understand it easily.
• Manage multiple deliverables and deadlines efficiently.
• Partner closely with various departments and teams, including marketing, tech, product management.

Requirements

• 3+ years of technical documentation experience in enterprise software
• Deep proficiency in writing content for different use cases.
• Excellent commercial communication skills (written, oral, and presentation).
• Strong understanding of SaaS businesses, cloud platforms, operating systems, networking, databases, and security.
• Excellent command of the written English language, including impeccable spelling and grammar.
• Impeccable attention to detail, deadlines and accuracy with minimum supervision
• Strong organizational and analytical skills with a keen attention to detail.
• Fluent in English and Russian, (preferred)

Phonexa is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Phonexa complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Phonexa’s Human Resources Department at hr@phonexa.com.
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