This FAQ relates to the latest changes to US A2P 10DLC Campaign registration.
Since January 26, 2023, all new US A2P 10DLC Campaign registrations (Standard, Low volume standard, and Sole Proprietor) are subject to a manual vetting process and be charged a $15 campaign verification fee at the time of external vetting. If a campaign is denied by external vetting, additional charges may occur with re-submission.
This requirement is industry-wide and aims to combat spam, fraud, and unwanted messaging, ensuring SMS remains a trusted communication channel in the U.S. Every messaging provider handling A2P Campaigns must conduct this vetting process.
Upon submission, a campaign enters an “In Progress” state until it passes manual vetting. Only once fully approved can customers send compliant messages via the A2P route.
Campaign approvals undergo vetting, typically taking 1-7 business days for standard cases. Plan accordingly.
No, the fee is non-refundable.
All Campaigns created after January 26th, 2023 require vetting. Any changes for prior Campaigns will be communicated.
Yes, vetting applies post-approval, after carrier approval.
Toll-free messaging offers an alternative, with a verification process but no Brand or Campaign registration requirement.
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