Blog

Toll-Free Opt-Outs

Insights into Phonexa’s opt-out process for toll-free numbers and the associated keywords.

Phonexa’s approach to handling opt-outs and opt-ins for toll-free numbers differs slightly from standard procedures.

The sole recognized keyword for opting out of communications with a Phonexa toll-free number is “stop.” Conversely, the recognized keywords for opting in are still “start” and “unstop.”

When someone opts out of communications with a Phonexa toll free number, we’ll send an auto response – here’s an example:

“NETWORK MSG: You replied with the word ‘stop,’ which blocks all texts sent from this number. Text back ‘unstop’ to receive messages again.”

Similarly, upon opting in to communications, an automated response is sent – here’s an example:

“NETWORK MSG: You have replied ‘unstop’ and will begin receiving messages again from this number.”

The opt-out and opt-in processes are otherwise identical to those for communications with our 10-digit long code numbers. Upon opting out, further communications from the toll-free number to the opted-out number are blocked, while opting in permits messaging to resume.

It is worth noting that while custom block rules and auto responses can be configured per messaging profile, the logic governing opt-outs and auto responses for toll-free numbers is managed externally to Phonexa. 

As a result, it is not possible to alter the opt-out or opt-in keywords or modify the content of auto responses specifically for toll-free numbers. If custom block rules and auto responses have been established for one of your messaging profiles, it is recommended to segregate your toll-free numbers to avoid unintended consequences.

Got Questions?
Get in touch! We are available 24/7.
Phonexa

Phonexa is the leading all-in-one platform for call tracking, lead distribution, email, marketing, and digital marketing. The Phonexa staff is responsible for authorship of Phonexa blog posts.

Recent Posts

Smarter Flows, Stronger Fraud Prevention Tools & Sharper Tracking: Phonexa Product Updates

From upgraded product flows to stronger fraud tools and easier reporting, we’ve rolled out another…

2 weeks ago

Call Intelligence to Get the Most out of Your Business Phone Calls

A lead’s phone number is a great asset on its own – you can reach…

2 weeks ago

How Email A/B Testing Maximizes Your Conversions

In a crowded inbox, the smallest changes in your emails can make the biggest difference.…

3 weeks ago

How To Detect & Prevent Lead Generation Fraud

Often considered a pleasant surprise, a traffic spike can also indicate fraudulent lead activity. It…

4 weeks ago

Accounting for Affiliate Marketing: Analyze Finances & Prosper

Disclaimer: The content of this article is provided for informational purposes only and shouldn’t be…

1 month ago

What Is Dynamic Number Insertion? Unlock ROI with Smarter Call Tracking

Do you struggle to sync sales outcomes with your call-based campaigns? Every call counts for…

2 months ago