If you want to ensure that your company is the best in the game, technological advancement is something you need to embrace. Vetting the best Cloud PBX providers and choosing the most qualified vendor to supply your business is an excellent way of taking advantage of these advancements that directly affect any customer’s interaction with your business and brand.
The cloud has been met with reluctance and excitement like many disruptive technologies. However, some people still need to decide whether to use Cloud PBX or not. If you are one of them — this article is just for you.
Let’s take a closer look at the ten most frequently asked questions on Cloud PBX that will help you make a sound decision.
If you have been running a successful business, there are good chances that you have already tried out Cloud PBX. If not, let’s dive deeper. To start, what is PBX? PBX, short for private exchange branch, is a telephone system within an enterprise that helps increase business productivity by switching calls between users and local lines.
Image Source: 10 Benefits of cloud-hosted PBX – Knowledge base center
The PBX system also allows users to share several external lines. Cloud PBX is a telephone system built in the cloud, providing server access over the internet. Cloud PBX, also known as a hosted PBX, is simply a vital telephone system managed by a third-party service provider.
To fully grasp how a Cloud PBX system can be of use to your business model, in this abstract, we’ll shed some light on these two questions:
So, here are some excellent reasons why you should consider using a Cloud PBX provider:
Whether you operate an insurance business, a financial service firm, or an HVAC team, you’re likely always on the lookout to cope with the cut-throat competition on the market by being approachable to your customers. For that, you must have skills that make you stand out. What makes your business different? Why do you think potential customers should choose your business over every other?
The vast benefits of Cloud-based PBX have made it easy to make more informed choices.
Here are the top two advantages of Cloud-based PBX:
Besides the fantastic benefits of Cloud-based PBX, there are a few downsides that you should know about. This list of disadvantages will help you whenever you are making business decisions:
Now that we’ve discussed the advantages and disadvantages of Cloud PBX, we must also learn more about the PBX system functions. Here, you get to discover the features of the system and why it works the way it does. One primary argument for using Cloud PBX is its numerous built-in tools.
Here’s the list of the main PBX system functions:
IP-PBX is a digital telecommunication technology that provides voice connectivity to desk phones in a building with high-speed internet service.
How does IP PBX work? IP PBX works by converting analog call signals to digital ones. From here, it directs calls to a VoIP service provider, which manages the start and termination of every call.
Here’s a list of some benefits of IP PBX you should consider looking at:
A hosted PBX is a private branch exchange delivered as a hosted service. The PBX is also known as Virtual PBX. Some fantastic advantages of the hosted PBX are VoIP PBX and eliminating installation, maintenance, and operation costs.
Strengths of hosted PBX:
You already know that a reliable internet connection is a must for your PBX system to work as supposed. However, it’s a usual thing for an internet connection to buffer. When such a time comes, the Cloud PBX system will still serve you. Here, the PBX uses servers that are outside your office and work to provide you with high-quality services. Other systems also have power backups to avoid blackouts during power failure.
Image Source:https://www.yeastar.com/blog/cloud-phone-system-definition-and-benefits/
Yes. Cloud PBX systems use VoIP technology, which means that you will have to use an adaptor or switch to Session Initiation Protocol or SIP-enabled phones. This is the only way to take advantage of all the SIP technology offers.
Here is how you can set up new phone numbers for additional call operators:
One of the best decisions you can ever make for your customer-facing business is upgrading your business’s phone system to one hosted in the cloud. This isn’t only the future-facing solution for all call centers but also the solution that will ensure global connectivity and scalability.
Read this article to learn more about Phonexa’s Cloud PBX software and how it powers call centers across all verticals. Schedule a demo for a custom demo of Phonexa’s all-in-one solution for marketing automation.
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