In fact, it’s being used in this year’s presidential election, as a way of surveying voters. There is, however, a great deal of complaints that come from IVRs. They’re frequently irritating consumers and that’s something you want to avoid as a business.
In addition, as the technology behind these systems improves, “customers grow accustomed to greater levels of control, information, and self-service,” which is what you should provide them with your IVR.
Tech Financials put together a list of some common complaints about IVRs. These will help you avoid mistakes in the future!
Yes, many IVRs are “simple, intuitive and don’t frustrate callers,” but what’s important than anything else is making sure you exceed their expectations. Phonexa’s custom, multi-level IVRs ensure the consumer has a positive experience for the consumer, which in turn, benefits your business as well!
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