Interactive Voice Response Software for Inbound Call Distribution

Qualify leads to buyers, collect caller data, minimize call queues, and build a custom journey for every inbound call with Phonexa’s IVR software.

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Visualizing statistics collected by an IVR on inbound calls
Visualizing the process of an IVR handling an inbound call

Scale Your Business with Phonexa’s Interactive Voice Response Software

Explore the best-in-class IVR software enhanced with AI Call Agents

AI Call Agents

Enable phone DTMF keypad responses and voice input for callers who don’t want to navigate through keypad prompts. Add AI Call Agents as a building block in your IVR software for humanlike conversations tailored to each caller.

Visualizing an AI call agent at work

Drag-and-Drop Call Flow Builder

Build your IVR flows in the Call Logic module for every product, campaign, and publisher by drag-and-dropping IVR blocks. Set up schemas that resonate with specific campaign features, business logic, and conversion goals.

Visualizing the creation of an IVR logic with Phonexa's integrated call flow builder

Ping Post Calls 2.0 Integration

Connect Phonexa’s Ping Post Calls 2.0 distribution logic to your Interactive Voice Response software to sell calls within your Ping Tree – all in real-time while the caller is still communicating with your IVR.

Visualizing a marketing funnel and IVR data analytics that helps move callers down the funnel

Brand-on Intros

Replace the default greeting audio with a brand-on introduction to increase brand awareness and set callers up for conversion. Record and upload audio files with custom intros for every Interactive Voice Response logic you’re running with Phonexa.

Visualizing call recording, a feature of Phonexa's IVR software

Audio CAPTCHA

Filter out bot calls, spam, and fraud by requesting a random code input from a caller. Change your distribution or routing logic depending on whether the caller passes the audio CAPTCHA. Terminate suspicious calls.

IVR software analyizing an inbound call

IVR Recording

Record the caller’s voice interaction from start to finish and review audio recordings broken down by IVR blocks. Use an organized, segmented database for easy access.

Visualizing the IVR recording process, when a user's voice is converted by the software during speech recognition

Graylisting

Block inbound calls temporarily for a specific time or product until they are screened. Use temporary deny lists to prevent callers from reaching an operator who cannot help them.

Visualizing safety as a cornerstone feature of Phonexa's IVR software

CallBack Option

Provide an option to schedule a callback for a specific day and time using a professional callback recording. Allow callers to choose when to communicate.

Visualizing the callback option, with the ability to schedule a callback at a specific time

Scale Your Business & Improve UX with Phonexa’s IVR

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Interactive Voice Response Building Blocks with Phonexa

Category

IVR Blocks

Call Handling
Intro, Play Audio, Handup Rejection Message, Route to IVR, Go to Block, Transfer to (for Cloud PBX only), Time Schedule, Date Schedule (for Cloud PBX only), Returning Caller, Speech Composer, AI Agents
User Input
User’s Input, User’s Consent, Callback Requests, IVR Branching, Constant Input, Voice-to-Operator Routing (for Cloud PBX only)
Lead Processing
Find Buyer, Reconnect to Buyer, Route to Campaign
Compliance
Temporary Deny List, Permanent Deny List, Condition, Audio CAPTCHA
Integrations
Ping to URL, Lead Stash, DNPL Lookup, Mobile or Landline, Integration
Compliance & Integrations
Do Not Call List, Audio CAPTCHA, Integration (all three for Cloud PBX only)

IVR-Related Features within Phonexa

Learn about Phonexa’s AI Call Agents and ensure intelligent call management by delivering leads efficiently, driving engagement, and optimizing call routing. AI Call Agents
Learn how Phonexa’s pay-per-call software, powered by call tracking and AI Call Agents features, can help you optimize the performance of your pay-per-call campaigns and boost conversions. Pay-Per-Call
Discover Phonexa’s real-time call bidding and lead acquisition feature to increase real-time control and informed decision-making on lead buying and selling. Ping Post Calls
Explore Phonexa’s Call Tracking feature and how it can help you track and analyze inbound phone calls, get real-time insights, and boost ROI. Call Tracking
Explore how Phonexa’s Call Analytics feature can help you streamline your call campaigns by identifying trends and offering real-time insights into the caller journey. Call Analytics
Learn about Phonexa’s Automatic Call Distributor and how it works hand-in-hand with IVR software to route calls, improve call flows, and more. Automatic Call Distribution

Phonexa’s IVR Software: Turning Calls into Sales

From AI Call Agents to call recordings, Phonexa’s IVR software collects exhaustive data on inbound calls while optimizing experiences for every caller based on real-time interactions and historical patterns. All collected data is instantly available to Call Logic, our core call tracking and distribution module, so you can use it to distribute leads among buyers.

 

– Unlimited capacity for handling inbound calls
– Real-time data transfer to your CRM system
– Feeding data into Call Logic for call distribution

 

On top of that, you can integrate our Interactive Voice Response software with your CRM to unlock real-time consumer insights for your sales reps, giving them a head start in the conversation. They will know who the caller is, what they want, and how to serve them better, without having to start the conversation from scratch or repeat the same questions.

Graphic representation of Phonexa’s IVR software designed to adjust call flows, increase call capacity, and help Phonexa customers capitalize on call leads.

Build Your Custom IVR Flows with Phonexa

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Get The Best Out of Inbound Calls

Split-test call flows, analyze drop-offs, and record consent to improve call flows and stay safe.
Visualizing supervision over inbound calls
Visualizing post-call analytics, including the analysis of drop-offs
Visualizing a call being made

A/B Testing

Compare the performance of different Interactive Voice Response systems, publishers, and phone numbers head-to-head to identify the most efficient call flows. Double down on what works and eliminate inefficiencies that drain your resources.

Drop-off Analytics

Examine the hang-up records to understand when and why callers disengage. Calibrate your IVR blocks and marketing funnel to improve the caller journey and maximize conversions with your buyers or internal sales reps.

Consent Collection

Record a caller’s voice consent and use it for TCPA compliance and dispute resolution. Make sure you sell legitimate leads that are allowed to make marketing calls.

Why You Need Phonexa’s Interactive Voice Response Software

The higher your inbound call volume, the more value Phonexa’s Interactive Voice Response software provides by automating, improving, and recording consumer interactions. Whether a new or returning caller, the system builds the best routing or distribution flow for them.

 

– Flexible call flows. For calls that are revealed to belong to a different IVR flow, you can instantly reroute them there, whether it’s an IVR within the same or a different product.

– Fast-forwarding. For calls that don’t require intermediate steps, you can send them to another step or menu. Likewise, you can transfer calls to an external phone number, queue, SIP Trunk, operator, or Voicemail Box.

– Rerouting returning calls. For calls made from the same phone number, you can get them back to where they left off. This feature improves the UX for return callers – they don’t have to answer the same questions or go through the same loop of actions.

– Reconnecting calls with buyers. For calls previously sold within your network, you can connect them to the same buyer or to a new buyer, depending on your business model.

– Smooth rejections. For calls disconnected due to invalid input, unavailable services, or restricted access, you can play a pre-recorded rejection message to make the process smoother and potentially leave room for further communication.

 

Get Started Today
Unlock otherwise unavailable insights into callers with Phonexa’s Interactive Voice Response software. Route calls to the best internal sales reps or external buyers.
Visualizing insights into inbound calls and other helpful features that you can unlock with Phonexa's Interactive Voice Response software

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Frequently Asked Questions

What is Interactive Voice Response (IVR)?

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Interactive Voice Response is a technology that helps automate communications and qualify callers by navigating them through a series of keypad selections – Press 1 to check your insurance status, Press 2 to switch your plan, Press 3 to connect to a live operator – voice input, or conversations with AI like Phonexa’s AI Call Agents.

How can Interactive Voice Response software help pay per call businesses?

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Interactive Voice Response software helps qualify pay per call traffic before it’s distributed to buyers or internal sales reps. Any business that distributes or routes calls at scale can benefit from a well-thought-out call architecture, including affiliate networks, advertisers, and affiliates.

What features does Phonexa’s Interactive Voice Response software support?

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Phonexa’s IVR software supports three communication options – keypad selections, voice input, and conversation with AI – and countless configurations that allow you to walk the user through a series of relevant, logically arranged qualifying questions.

Among other features are a drag-and-drop call flow builder, an audio CAPTCHA, drop-off analytics, call recording, and A/B split testing.

Does Phonexa’s IVR software support voice chat?

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Phonexa’s IVR software supports voice chat via AI Call Agents. You can add AI Call Agents as a block within your Interactive Voice Response architecture to provide humanlike, individualized conversational experiences to callers.

Moreover, you can train the AI Call Agents on industry-specific data so they return in-depth responses within set boundaries to keep the conversation relevant.

How do I create an IVR flow within Phonexa?

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You can build an Interactive Voice Response system by dragging and dropping blocks inside your Call Logic module. The IVR blocks are divided into the following types: Call Handling, User Input, Lead Processing, Compliance, Integrations, and Compliance & Integrations, each with 3 to 11 subblocks, allowing you to customize the call flow.

Does Phonexa’s IVR include AI call agents?

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Yes, Phonexa’s IVR includes AI Call Agents as an integration. You can add AI Call Agents as a block within your Interactive Voice Response system and configure them however you see fit to handle inbound calls.

How do I integrate Phonexa’s IVR into my tech stack?

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If you’re already using Phonexa, our IVR builder is included in your Call Logic module. If you’re new to Phonexa or have questions, our support team will guide you through the process.