Qualify leads to buyers, collect caller data, minimize call queues, and build a custom journey for every inbound call with Phonexa’s IVR software.
Enable phone DTMF keypad responses and voice input for callers who don’t want to navigate through keypad prompts. Add AI Call Agents as a building block in your IVR software for humanlike conversations tailored to each caller.
Build your IVR flows in the Call Logic module for every product, campaign, and publisher by drag-and-dropping IVR blocks. Set up schemas that resonate with specific campaign features, business logic, and conversion goals.
Connect Phonexa’s Ping Post Calls 2.0 distribution logic to your Interactive Voice Response software to sell calls within your Ping Tree – all in real-time while the caller is still communicating with your IVR.
Replace the default greeting audio with a brand-on introduction to increase brand awareness and set callers up for conversion. Record and upload audio files with custom intros for every Interactive Voice Response logic you’re running with Phonexa.
Filter out bot calls, spam, and fraud by requesting a random code input from a caller. Change your distribution or routing logic depending on whether the caller passes the audio CAPTCHA. Terminate suspicious calls.
Record the caller’s voice interaction from start to finish and review audio recordings broken down by IVR blocks. Use an organized, segmented database for easy access.
Block inbound calls temporarily for a specific time or product until they are screened. Use temporary deny lists to prevent callers from reaching an operator who cannot help them.
Provide an option to schedule a callback for a specific day and time using a professional callback recording. Allow callers to choose when to communicate.
Category
IVR Blocks
From AI Call Agents to call recordings, Phonexa’s IVR software collects exhaustive data on inbound calls while optimizing experiences for every caller based on real-time interactions and historical patterns. All collected data is instantly available to Call Logic, our core call tracking and distribution module, so you can use it to distribute leads among buyers.
– Unlimited capacity for handling inbound calls – Real-time data transfer to your CRM system – Feeding data into Call Logic for call distribution
On top of that, you can integrate our Interactive Voice Response software with your CRM to unlock real-time consumer insights for your sales reps, giving them a head start in the conversation. They will know who the caller is, what they want, and how to serve them better, without having to start the conversation from scratch or repeat the same questions.
Compare the performance of different Interactive Voice Response systems, publishers, and phone numbers head-to-head to identify the most efficient call flows. Double down on what works and eliminate inefficiencies that drain your resources.
Examine the hang-up records to understand when and why callers disengage. Calibrate your IVR blocks and marketing funnel to improve the caller journey and maximize conversions with your buyers or internal sales reps.
Record a caller’s voice consent and use it for TCPA compliance and dispute resolution. Make sure you sell legitimate leads that are allowed to make marketing calls.
The higher your inbound call volume, the more value Phonexa’s Interactive Voice Response software provides by automating, improving, and recording consumer interactions. Whether a new or returning caller, the system builds the best routing or distribution flow for them.
– Flexible call flows. For calls that are revealed to belong to a different IVR flow, you can instantly reroute them there, whether it’s an IVR within the same or a different product.
– Fast-forwarding. For calls that don’t require intermediate steps, you can send them to another step or menu. Likewise, you can transfer calls to an external phone number, queue, SIP Trunk, operator, or Voicemail Box.
– Rerouting returning calls. For calls made from the same phone number, you can get them back to where they left off. This feature improves the UX for return callers – they don’t have to answer the same questions or go through the same loop of actions.
– Reconnecting calls with buyers. For calls previously sold within your network, you can connect them to the same buyer or to a new buyer, depending on your business model.
– Smooth rejections. For calls disconnected due to invalid input, unavailable services, or restricted access, you can play a pre-recorded rejection message to make the process smoother and potentially leave room for further communication.
Interactive Voice Response is a technology that helps automate communications and qualify callers by navigating them through a series of keypad selections – Press 1 to check your insurance status, Press 2 to switch your plan, Press 3 to connect to a live operator – voice input, or conversations with AI like Phonexa’s AI Call Agents.
Interactive Voice Response software helps qualify pay per call traffic before it’s distributed to buyers or internal sales reps. Any business that distributes or routes calls at scale can benefit from a well-thought-out call architecture, including affiliate networks, advertisers, and affiliates.
Phonexa’s IVR software supports three communication options – keypad selections, voice input, and conversation with AI – and countless configurations that allow you to walk the user through a series of relevant, logically arranged qualifying questions.
Among other features are a drag-and-drop call flow builder, an audio CAPTCHA, drop-off analytics, call recording, and A/B split testing.
Phonexa’s IVR software supports voice chat via AI Call Agents. You can add AI Call Agents as a block within your Interactive Voice Response architecture to provide humanlike, individualized conversational experiences to callers.
Moreover, you can train the AI Call Agents on industry-specific data so they return in-depth responses within set boundaries to keep the conversation relevant.
You can build an Interactive Voice Response system by dragging and dropping blocks inside your Call Logic module. The IVR blocks are divided into the following types: Call Handling, User Input, Lead Processing, Compliance, Integrations, and Compliance & Integrations, each with 3 to 11 subblocks, allowing you to customize the call flow.
Yes, Phonexa’s IVR includes AI Call Agents as an integration. You can add AI Call Agents as a block within your Interactive Voice Response system and configure them however you see fit to handle inbound calls.
If you’re already using Phonexa, our IVR builder is included in your Call Logic module. If you’re new to Phonexa or have questions, our support team will guide you through the process.
