Deliver an Elevated Customer Experience with an IVR System

An IVR (interactive voice response) system greets callers with pre-recorded messages, then uses a caller’s voice or touch-tone responses to share information or direct them to the appropriate representative as part of an integrated voice response.

The main benefit of an IVR is that it lets businesses improve the customer journey and gather useful information about the queries of those calling your business. The customer journey is helped by having callers be greeted with a voice reply system to engage them in conversation before being connected to an agent.

When a consumer is connected with an IVR, they are also prompted to share relevant information about themselves or the nature of their call. By gathering these details, an IVR gives businesses a clear profile of the consumer that can save time and be useful in the conversion process.

There are a variety of ways that an IVR collects relevant consumer information. By using an integrated voice response or touch-tone IVR polls, the interactive voice response system is able to get important and relevant details from inbound call consumers.

IVR voice menus should feature clear and simple questions to elicit responses from callers that can be useful during the customer journey. This process is often guided along by a professional IVR voice recording that greets the caller and uses voice reply to engage in a conversation.

There are many reasons to use professional IVR voice recordings. First and foremost is to highlight the tone and unique voice of your brand. A professional voice recording may be the first introduction that consumers have to your brand, making it an essential part of imprinting a good first impression.

Selecting a professional voice recording is important in establishing a sense of professionalism and authority from your brand. The right voice recording can also assuage customers on their journey and increase the likelihood of conversion.

IVR costs can range depending on which services you use, as well as the quality of the technology. With Phonexa, IVR is included as part of the Call Logic platform from the Phonexa marketing suite. Using Phonexa gets users access to all our solutions at a single inclusive price point, meaning that users can utilize the Phonexa interactive voice response at no additional cost.