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IVR

The Importance of Automating Business Communications
Manage the flow of internal and external information with compelling outreach tactics that engage target audiences and employees alike.
11 minute read
Phonexa Kicks Off Q2 with New Product Updates and Integrations
Phonexa is kicking off Q2 with integration updates around increased functionalities to its software for email marketing, interactive voice response, and leadgen.
6 minute read
How to Train Customer Care to Handle Angry Phone Calls
Wondering how to de-escalate an angry customer whose dissatisfaction has hit all-time highs? Here’s what you need to do when an irate caller’s emotions reign supreme.
13 minute read
Interactive Voice Response (IVR) Surveys Are Missing Ingredients To Marketing Mix
IVR systems and surveys can help you enhance caller experiences and boost customer satisfaction rates. Here’s how. 
6 minute read

Phonexa’s Ping Post 2.0 delivers 376% ROI to Enterprise

Real-time call bidding and lead acquisitions that generate robust ROI. Download the e-book below to learn more.

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Reshaping CX With IVR: How To Refine Call Flows And Engage Clients
Utilizing an IVR system helps enterprises manage numerous calls, refine customer journeys, and stay available at all times. We explore the importance of IVR surveys and why...
6 minute read
Professional Voice Recording for IVR: How It Works
Here are 5 reasons why professional voice recordings are essential for any business today.
7 minute read
What Is an IVR and Why Does Your Business Need It?
This much is certain: not all IVRs are created equal.
22 minute read
Creating a High-Converting IVR Script
The IVR is a crucial aspect of the call experience. Here’s how you can optimize your IVR script for higher conversions.
4 minute read
6 Ways Call Tracking Software Frees You Up to Do More
Do you wish you had more hours in the day? Call tracking software might be the efficiency hack you’ve been looking for.
5 minute read
Increasing Marketing ROI with Call Tracking and Analytics
Do your recent campaigns need an ROI boost? Check out these tips.
4 minute read
The 4 Biggest Mistakes Businesses Make in E-commerce
It’s not too late to change your e-commerce marketing efforts.
5 minute read

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