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IVR

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IVR

Professional IVR Voice Recording: How It Works

Here are 5 reasons why professional voice recordings are essential for any business today.

27 minute read

CASE STUDY

Calls By Brand Explains How Phonexa's Suite Helped Increase Lead Conversions by 20%

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Call Center Tools Call Logic Call Tracking Interactive Voice Response IVR

The Importance of IVR Technology for Call Centers

Looking to capture call data and streamline your campaigns? Learn how IVR technology can help you elevate customer service and process business calls.

18 minute read

Call Logic IVR

The Importance of Automating Business Communications

Manage the flow of internal and external information with compelling outreach tactics that engage target audiences and employees alike.

11 minute read

Email Marketing IVR Lead Management System

Phonexa Kicks Off Q2 with New Product Updates and Integrations

Phonexa is kicking off Q2 with integration updates around increased functionalities to its software for email marketing, interactive voice response, and leadgen.

6 minute read

Call Logic IVR

How to Train Customer Care to Handle Angry Phone Calls

Wondering how to de-escalate an angry customer whose dissatisfaction has hit all-time highs? Here’s what you need to do when an irate caller’s emotions reign supreme.

13 minute read

Phonexa’s Ping Post 2.0 delivers 376% ROI to Enterprise

Real-time call bidding and lead acquisitions that generate robust ROI. Download the e-book below to learn more.

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IVR

Interactive Voice Response (IVR) Surveys Are Missing Ingredients To Marketing Mix

IVR systems and surveys can help you enhance caller experiences and boost customer satisfaction rates. Here’s how.

6 minute read

IVR

Reshaping CX With IVR: How To Refine Call Flows And Engage Clients

Utilizing an IVR system helps enterprises manage numerous calls, refine customer journeys, and stay available at all times. We explore the importance of IVR surveys and why...

6 minute read

IVR