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Call Analytics Call Center Call Center Tools Call Logic Call Tracking Dynamic Call Tracking Interactive Voice Response IVR Marketing Automation

The Definitive Guide To Call Scripts & How To Use Them

Many industries use cold calling scripts to promote and offer their products and services to...

CASE STUDY

Calls By Brand Explains How Phonexa's Suite Helped Increase Lead Conversions by 20%

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Call Analytics Call Tracking Cloud PBX Cloud Phone System Interactive Voice Response IVR Marketing Automation Virtual Phone Number VoIP

What Is a VoIP Phone Service? Everything You Need To Know in 2024

Voice over Internet Protocol (VoIP) gained popularity in the 1990s, and it is now one...

ACD Automatic Call Distributor Call Analytics Call Center Call Logic Call Tracking Cloud Phone System Customer Experience DNI Dynamic Call Tracking Dynamic Number Insertion IVR Marketing Analytics Marketing Automation martech Ping Post Ping Post Calls 2.0 Ping Tree Predictive Modeling ROI

The Definitive Guide To Call Tracking Software: Metrics & Impact

We’ve put together this comprehensive call tracking guide to share our knowledge and practical tips...

IVR

Professional IVR Voice Recording: How It Works

Here are 5 reasons why professional voice recordings are essential for any business today.

Call Center Tools Call Logic Call Tracking Interactive Voice Response IVR

The Importance of IVR Technology for Call Centers

Looking to capture call data and streamline your campaigns? Learn how IVR technology can help you elevate customer service and process business calls.

Phonexa’s Ping Post 2.0 delivers 376% ROI to Enterprise

Real-time call bidding and lead acquisitions that generate robust ROI. Download the e-book below to learn more.

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Call Logic IVR

The Importance of Automating Business Communications

Manage the flow of internal and external information with compelling outreach tactics that engage target audiences and employees alike.

Email Marketing IVR Lead Management System

Phonexa Kicks Off Q2 with New Product Updates and Integrations

Phonexa is kicking off Q2 with integration updates around increased functionalities to its software for email marketing, interactive voice response, and leadgen.

Call Logic IVR

How to Train Customer Care to Handle Angry Phone Calls

Wondering how to de-escalate an angry customer whose dissatisfaction has hit all-time highs? Here’s what you need to do when an irate caller’s emotions reign supreme.

IVR

Interactive Voice Response (IVR) Surveys Are Missing Ingredients To Marketing Mix

IVR systems and surveys can help you enhance caller experiences and boost customer satisfaction rates. Here’s how.

IVR

Reshaping CX With IVR: How To Refine Call Flows And Engage Clients

Utilizing an IVR system helps enterprises manage numerous calls, refine customer journeys, and stay available at all times. We explore the importance of IVR surveys and why...

IVR