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What Is a VoIP Phone Service? Everything You Need To Know in 2024
Voice over Internet Protocol (VoIP) gained popularity in the 1990s, and it is now one...
The Definitive Guide To Call Tracking Software: Metrics & Impact
We’ve put together this comprehensive call tracking guide to share our knowledge and practical tips...
Professional IVR Voice Recording: How It Works
Here are 5 reasons why professional voice recordings are essential for any business today.
The Importance of IVR Technology for Call Centers
Looking to capture call data and streamline your campaigns? Learn how IVR technology can help you elevate customer service and process business calls.

Phonexa’s Ping Post 2.0 delivers 376% ROI to Enterprise

Real-time call bidding and lead acquisitions that generate robust ROI. Download the e-book below to learn more.

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The Importance of Automating Business Communications
Manage the flow of internal and external information with compelling outreach tactics that engage target audiences and employees alike.
Phonexa Kicks Off Q2 with New Product Updates and Integrations
Phonexa is kicking off Q2 with integration updates around increased functionalities to its software for email marketing, interactive voice response, and leadgen.
How to Train Customer Care to Handle Angry Phone Calls
Wondering how to de-escalate an angry customer whose dissatisfaction has hit all-time highs? Here’s what you need to do when an irate caller’s emotions reign supreme.
Interactive Voice Response (IVR) Surveys Are Missing Ingredients To Marketing Mix
IVR systems and surveys can help you enhance caller experiences and boost customer satisfaction rates. Here’s how. 
Reshaping CX With IVR: How To Refine Call Flows And Engage Clients
Utilizing an IVR system helps enterprises manage numerous calls, refine customer journeys, and stay available at all times. We explore the importance of IVR surveys and why...
What Is an IVR and Why Does Your Business Need It?
This much is certain: not all IVRs are created equal.
Creating a High-Converting IVR Script
The IVR is a crucial aspect of the call experience. Here’s how you can optimize your IVR script for higher conversions.

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