VoicePLUS: Voice Recognition Service

Say hello to Phonexa’s proprietary voice recognition feature.

Overview

Phonexa’s state-of-the-art voice recognition feature, VoicePLUS, offers consumers the ability to respond to voice queries and be understood accurately. More consumers are making calls on the go—Phonexa’s advanced voice recognition feature makes their lives easier by connecting callers with problem-solving technology.

Our advanced, multi-lingual platform also comes with extra assistance to help companies create the perfect IVR questionnaire to effectively communicate with their target audiences. Using natural speech and a diverse vocabulary range, VoicePLUS ensures that your business will have the highest quality customer service that technology has to offer.

Benefits of Voice Recognition

• Channels natural human speech
• Expansive vocabulary
• Automatically learns new speech patterns
• Comes with IVR questionnaire assistance
• Includes analytical tools and reporting capabilities
• Speech-to-text and text-to-speech technology

Increases Accuracy

Phonexa’s VoicePLUS is a self-learning artificial intelligence feature that makes self-correcting adjustments to improve its accuracy over time. With its wide vocabulary range and multi-lingual capabilities, VoicePLUS has proven to be even more accurate at understanding and recording speech than human agents.

Saves Resources with Automation

VoicePLUS automates your repetitive tasks. It can activate hold music, make announcements during hold time, transcribe speech to text, and employ other important functions that save your company additional time and money.

Improves Call Experience

Using VoicePLUS activates reporting and analytical tools that help your company improve its overall call experience. Its high level of accuracy eliminates misunderstandings and ensures that your customers will receive the help they need in a timely manner.

Keeps You Notified

Stay in the loop with VoicePLUS: by working hand-in-hand with call analytics, VoicePLUS provides you with performance reports and transcriptions of conversations to help you analyze your calls in greater depth.

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