If you still manage web and call leads manually, you’re overloading your sales and customer support reps and missing out on conversions that you could have secured if you had conversational artificial intelligence in place.
My idea is clear: the sooner you adopt conversational AI, the better. From chatbots to IVR systems, you can cover essential business touchpoints with AI Call Agents to handle customers and pave the best customer journey for them.
It’s only about choosing an AI software that matches your business. And I’m here to help you.
When it comes to generating, nurturing, and converting calling customers, there’s only one winning strategy – employing a comprehensive software suite that covers all avenues of your digital marketing. It’s much more effective than trying to align several isolated tools, wasting time and energy juggling dashboards, systems, and reports.
Phonexa’s eight-in-one AI-powered performance marketing software suite is incredible.
Take a product tour to see how Phonexa’s eight AI-driven solutions work in sync so you can generate, distribute, and convert web leads and phone calls at scale.
Below are more details about Phonexa and 10 alternative conversational AI solutions you might need, depending on your business case.
| Monthly Visits | Bounce Rate | Pages per Visit | Average Visit Duration | Direct Traffic | Referral Traffic | Organic Search Traffic | Social Traffic | Mail Traffic |
| 116.3K | 46.61% | 2.14 | 00:00:47 | 35.66% | 8.43% | 52.26% | 2.79% | 0.12% |
I might be jumping the gun a little, but let me just say this: as valuable as AI can be for your business, it’s still only one piece of your marketing puzzle. This means you need a comprehensive marketing ecosystem that coordinates all your marketing efforts.
Phonexa does exactly that! Not only do we provide AI Call Agents, but we also make sure all your systems are well-aligned to maximize your lead generation potential and conversions. For example, our web lead management software, LMS Sync, uses insights from our phone call management software, Call Logic, and the same principle works with our other tools.
Now, let’s move on to our crème of the crop – conversational AI within Call Logic.
Here’s a quick overview of Call Logic to put you in the context:
We’ve powered our IVR with conversational AI so it can talk with callers in a human-like manner to pave the best possible journey for them.
Here’s what you get with Phonexa’s conversational AI:
| Integration with Call Logic IVR | Integrating AI Call Agents into Phonexa’s lead flow doesn’t require you to rebuild the system – instead, you can incorporate AI agents into existing call flows as customizable blocks. AI agents will automatically capture your currency configuration and enhance the call flow in the most effective yet natural manner. |
| Integration with LMS Sync | All essential lead data captured by Call Logic can be used by LMS Sync to ensure the best omnichannel customer journey. As a result, you can handle web and call leads most effectively at every touchpoint based on historical and real-time data. |
| Industry Focus | Phonexa’s conversational AI isn’t generic software but includes a narrow-focused knowledge base tailored to specific industries and contexts. In other words, you employ AI agents that know how to work specific web leads and phone calls so they convert. |
| Unlimited Scalability | Integrating conversational AI means ensuring unlimited scalability for your business. Whether you accept 10 or 10,000 calls daily, Call Logic and LMS Sync work just as smoothly, distributing leads to the best sales rep while collecting exhaustive insights on them along the way. |
| Any Conversations | With Phonexa’s conversational AI, you can build any imaginable call flow, from the simplest “Could you please share your ZIP code” to the most complex. At the same time, every interaction remains highly personalized, taking into account every prior interaction. |
| Test Calls | You can test your call flows before committing to a real campaign, experiencing how AI agents interact with specific callers. Then you can adjust and refine the call flows |
Within Phonexa’s Call Logic, you can pre-build any prompts and responses to ensure the IVR asks the right questions to the right caller and routes them to a matching live operator.
The best thing is that you can set up a conversational AI system with Phonexa – AI Call Agents – on your own in just a few minutes by following this step-by-step guide:
| G2 Rating | 4.9 based on 134 reviews |
| Capterra Rating | 5 based on 69 reviews |
Hop on a demo call to explore how Phonexa can elevate your web and call lead flows.
| Monthly Visits | Bounce Rate | Pages per Visit | Average Visit Duration | Direct Traffic | Referral Traffic | Organic Search Traffic | Paid Search Traffic | Social Traffic | Mail Traffic |
| 73.9K | 45.42% | 2.29 | 00:01:13 | 37.17% | 9.03% | 48.17% | 1.09% | 3.7% | 0.18% |
Cognigy is an industry-specific platform providing conversational AI in the automotive industry, airlines, finance & banking, healthcare, insurance, retail & eCommerce, telecommunications, and utilities.
With over 100 business integrations, Cognigy allows you to create engaging agents for both real-time conversations. Likewise, the platform reinforces conversational AI technologies with large language models so the system can interpret the most complex language patterns and respond effectively.
| G2 Rating | 4.6 based on 13 reviews |
| Capterra Rating | 4.8 based on 22 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 126.5K | 42.32% | 2.47 | 00:01:56 | 42.92% | 7.37% | 41.18% | 5.94% | 2.15% | 0.09% |
Kore.ai is a conversational AI platform where you can develop intelligent visual assistants for banking, health, retail, IT, recruiting, and HR. Through the multi-engine natural language understanding technology, Kore.ai’s AI agents can accurately identify user intent and provide the best experience for a specific caller or web lead.
| G2 Rating | 4.7 based on 379 reviews |
| Capterra Rating | 4.5 based on 16 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 60.1K | 49.82% | 2.36 | 00:02:07 | 35.87% | 4.61% | 46.26% | 11.18% | 1.76% | 0.08% |
Haptik is an AI platform for developing intelligent virtual assistants – like Kore.ai – that focuses on fintech, healthcare, travel, education, retail, and gaming. Arguably, the biggest advantage of this AI platform is its pre-built conversational journeys tailored for the mentioned industries, allowing you to set up an effective lead flow in minutes.
| G2 Rating | 4.4 based on 153 reviews |
| Capterra Rating | 4.4 based on 41 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 4.1M | 35.99% | 4.71 | 00:05:11 | 57.82% | 10.53% | 29.04% | 1.32% | 1.04% | 0.07% |
Sprinklr is one of the most popular customer experience management platforms that helps optimize the customer journey at every level and across channels. AI-wise, they provide AI bots that can interact with consumers in real time across 25 channels and in over 100 languages.
The best thing is that you don’t have to possess any coding knowledge to construct your unique flow – instead, you can quickly drag and drop the infrastructure that factors in your audience, campaign objectives, and other data you have access to or collect during the conversation.
| G2 Rating | 4 based on 1,007 reviews |
| Capterra Rating | 4.2 based on 85 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 562.8K | 40.44% | 4.70 | 00:04:23 | 50.9% | 5.76% | 36.52% | 5.2% | 1.16% | 0.08% |
Gupshup is an AI platform where you can develop chatbots and voice agents tailored to your audience, campaign objectives, and multiple other predetermined factors, as well as the data the AI collects during a real-time conversation. Among the target industries are finance, banking, insurance, healthcare, real estate, media, gaming, retail, e-commerce, advertising, and more.
Gupshup supports over 30 messaging channels – WhatsApp, Telegram, Instagram, Viber, Voice, SMS, etc. – so you can cover your marketing campaigns through and through. At the end of the day, knowing how your leads behave helps you generate and convert more of them.
| G2 Rating | 4.4 based on 52 reviews |
| Capterra Rating | 4.3 based on 32 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 33.1M | 35.32% | 9.55 | 00:08:13 | 59.82% | 12.85% | 18.53% | 5.42% | 2.1% | 0.13% |
Dialogflow is Google Cloud’s solution that allows you to build and deploy conversational agents like chatbots, visual assistants, and voice bots with one of the most advanced development suites. However, creating advanced conversations with multiple intents and contexts requires significant expertise and may be costly.
Dialogflow might be a good choice for bigger companies and companies with strong developers, while smaller businesses and businesses on a tight budget might need more cost-effective solutions.
| G2 Rating | 3.5 based on 1 review |
| Capterra Rating | 4.4 based on 28 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Mail Traffic | Social Traffic |
| 26.2K | 50.23% | 1.93 | 00:00:38 | 36.02% | 9.52% | 50.42% | 3.26% | 0.11% |
UChat is a no-code chatbot platform with a user-friendly drag-and-drop visual flow builder supporting over 12 marketing channels, including Facebook, Instagram, WhatsApp, Telegram, Viber, WeChat, Slack, Google Business Messenger, SMS, and a few more.
Through integrations with OpenAI and Dialogflow, UChat can help create advanced workflows even for users with limited tech knowledge. Through white labeling, you can customize UChat products to match your branding.
| G2 Rating | 4.9 based on 73 reviews |
| Capterra Rating | 4.9 based on 72 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 65.1K | 42.47% | 8.55 | 00:05:40 | 50.94% | 6.9% | 38.97% | 0.6% | 2.01% | 0.14% |
Boost.ai does everything you can expect from a conversational AI platform, including text & voice assistants, chatbots, and no-code builders. The focus industries are finance, insurance, telecom, and the public sector.
| G2 Rating | 4.8 based on 17 reviews |
| Capterra Rating | 4.8 based on 22 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1M | 54.89% | 5.97 | 00:05:37 | 44.89% | 6.42% | 26.12% | 20.31% | 1.46% | 0.11% |
Infobip is one of the biggest conversational AI platforms, offering a comprehensive software suite for finance, telecom, healthcare, transportation, government, retail, and e-commerce. With Infobip, you can create end-to-end experiences for your leads and customers, as if they’re talking to a real sales or customer support rep.
| G2 Rating | 4.3 based on 54 reviews |
| Capterra Rating | 4.6 based on 14 reviews |
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 10K | 30.71% | 13.12 | 00:13:42 | 56.05% | 6.33% | 2.59% | 2.56% | 0.13% | 0.55% |
OneReach.ai might be the least known AI platform from our shortlist, but it is also worth a try, with a smoothly integrated data flow between the AI Agent and other marketing software. This is something that you can accomplish with Phonexa.
Like most other conversational AI platforms, OneReach.ai allows you to design conversational flows without coding. Instead, you choose one of over 1,000 prebuilt toolkits and take it from there, drag-and-dropping your unique architecture to handle phone calls and web leads.
Conversational AI is a system that enables human-machine text or voice conversations while being able to recognize human speech. Advanced AI understands the most complex speech patterns, including colloquialisms, accents, and speech impairments, and personalizes responses based on the user’s historical data and data collected in real-time during the conversation.
Here are some conversational AI examples:
| Text-Based Assistants | ChatGPT, Drift, Gupshup, Haptik |
| Voice Assistants | Amazon Alexa, Google Assistant, Apple Siri, Samsung Bixby |
| IVR Systems | Phonexa, Google Cloud Contact Center AI, Boost.ai |
| Customer Support Agents | Sprinklr, OneReach.ai, Kore.ai |
| Social Media and App Chatbots | UChat, Infobip, Meta Messenger, Twilio Autopilot |
The best thing is that you don’t need technical knowledge to integrate conversational AI with your existing CRM or lead management systems. For simpler systems, you can drag-and-drop your custom flow by following on-screen instructions; for more complex cloud-based systems like Phonexa, the team’s software experts can do all the work for you.
As mysterious as AI algorithms seem to be – I bet you’ve heard multiple times from renowned scientists something like, “We don’t know how the AI we built works” – the principles behind conversational AI are quite easy to grasp.
So here’s how conversational AI technology works:
AI captures the speech signal in waveform format and converts it into digital format by breaking the caller’s speech down into small sound units – phonemes – and comparing them with the pre-trained database. Then AI arranges the recognized words into meaningful sentences.
When arranging the words into sentences, AI also identifies names, places, dates, and other meaningful entities that can help conduct sentiment analysis – neutral, happy, angry, etc. – and recognize the user’s intent.
Based on the pre-programmed rules, context, and historical and real-time data, the conversational AI assistant chooses the best response for the caller. Some systems use pre-recorded responses, while others use generative AI, for example, ChatGPT.
At the same time, AI makes sure the response is structural and sounds natural. For example, “Our Lite subscription plan costs $250 monthly. Also, there’s a one-time $500 setup fee” instead of “Subscription cost = $250 monthly. Setup fee = $500.” For a more natural experience, you can choose real human voices that match your branding.
It’s easy to predict that more and more businesses are going to implement AI, but a less obvious thing is the consumers’ expectations. Will they choose to speak to an AI agent or a human operator? To figure it out, let’s turn to numbers.
An overwhelming 96 out of 100 consumers believe more companies should use AI chatbots instead of traditional customer support teams, with 82% preferring using an AI helper instead of waiting in a call queue. Moreover, 94% believe AI will soon make traditional call centers obsolete.
Source: Statista
As quick and accurate as conversational AI generally is, it’s not perfect yet. Among the major customer concerns are the inability to understand the request, slow resolution, technical difficulties, and lack of personalization.
Source: Statista
It’s pretty clear that, as AI models evolve, user experiences will become smoother and smoother until AI call agents become totally superior to human operators. Among the features users want to get with conversational AI are data protection, details on why a specific product is recommended, and deep personalization, like factoring in budget constraints and timeframe.
While traditional chatbots and virtual assistance use pre-defined scripts or intent-based responses, conversational AI integrated with models like ChatGPT or Gemini can provide more depth and personalization to the conversation.
Generative AI can empower conversational AI systems to understand the most complex queries and adapt responses based on the context of current and previous conversations, which goes much beyond what pre-recorded scripts can do.
Businesses already use predictive modeling to simulate marketing campaigns by pairing historical data with analytical algorithms. Then marketers can double down on the campaigns that are expected to succeed and improve those that failed during the simulation.
Similarly, predictive analytics can analyze user interaction, purchase history, and every other bit of data to make an educated guess about the consumer’s needs and wants and how to reply so the consumer goes down the funnel and eventually converts. Likewise, predictive analytics allows conversational AI to be proactive, sending tips and useful info to the user.
I think you’ve noticed that many of the conversational AI platforms in our list are industry-specific, and it’s only going to get more granular from there. Businesses may shift from general-purpose AI like ChatGPT to niche-specific AI models trained on specific terminology, regulatory requirements, and customer profiles.
Phonexa’s conversational AI might be your best lead acquisition technology. Not only does it optimize consumer distribution and conversion, but it also unlocks insights that usually remain hidden: who your leads are, what they like and dislike, the strength of their purchase intent, and many more.
Call Logic’s conversational AI is incredible on its own, but it’s even better if synergized with Phonexa’s other seven performance marketing solutions for call and web lead acquisition campaigns. You cover it all from top to bottom with one software suite.
Here are the eight proprietary solutions you get at a single price (online price calculator):
| LMS Sync | Lead tracking & distribution software |
| Call Logic | Call tracking & distribution software |
| E-Delivery | Email & SMS marketing software |
| Cloud PBX | Cloud phone system |
| Lynx | Click tracking software |
| Opt-Intel | Suppression list management software |
| HitMetrix | User behavior recording & analytics software |
| Books360 | Automated accounting software |
Build your plan now, or take a product tour to learn more about Phonexa.
Conversational AI, like, for example, chatbots, allows you to manage leads and customers around the clock and provide tailored experiences based on the customer’s responses in real time. On the caller’s side, conversational AI enables verbal communication so the caller can interact with your business on the go.
Cloud-based conversational AI isn’t expensive, potentially costing you a few hundred dollars a month if you purchase a comprehensive performance marketing software suite like Phonexa. With Phonexa, you can get an eight-in-one ecosystem for web and call leads for only $250 monthly.
Phonexa provides conversational AI for all clients with Lite, Premium, or Enterprise subscription plans who are using Phonexa’s IVR. On top of a customizable IVR that can analyze customer conversations in real-time and pave the optimal journey for them, you get access to seven other Phonexa’s proprietary solutions for web and call leads, all coordinated within one software suite.
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