Phonexa's sophisticated filtration system is applied to the Automatic Call Distribution (ACD) to route calls based on your customized filtration settings.
Phonexa's advanced filtration system gives you the tools to decide how each incoming call should be handled. You have the option to set restrictions, create and edit filters, and route calls based on these selected filters. If the filter you want isn't there, we will gladly create it for you. You can also direct calls with specific phone numbers to land in certain states. Our filtration system prioritizes the details, giving you the power to be as particular as you'd like with how to manage your calls.
You are given access to our filtration system through Phonexa's Interactive Management System, where you can create and edit filters to route calls based on your own criteria.
Filters are incredibly important to call management because it allows companies like you to discern how each call should be handled. By setting filters, your calls will be automatically distributed to the right places. Your agents will be free to handle calls directly related to their department.
If you would like to experience the genius of our sophisticated filtration system, request a demo with us today. We will walk you through the entire process and allow you to see firsthand how Phonexa will transform your contact center.
Phonexa offers free API Integrations across the board, allowing your business to scale effortlessly without additional costs.
Phonexa’s Call Logic Voice Recognition Software provides more accurate understanding and recording speech than human agents. Its advance artificial intelligence helps to identify, distinguish and authenticate the voice of an individual speaker.
Phonexa’s exquisite Interactive Management System is an elegantly designed, user-friendly dashboard with critical metrics and analytics to enhance your marketing performance.