Automatic Call Distribution for Inbound & Pay Per Call Flows

Phonexa
Call Logic
Automatic Call Distributor

Direct Post & Ping Post Automatic Call Distribution

Working hand-in-hand with multi-level IVR, our automatic call distribution system supports Direct Post and Ping Post call flows, automates callbacks, balances call load, and more.

Direct Post & Ping Post Distribution

Use the ACD routing logic to manage call flows at scale by connecting specific calls directly to specific buyers (Direct Post) or allowing eligible buyers to compete for the call (Ping Post). Use ACD as the core call distribution technology for Phonexa’s Ping Tree campaign stack.

Diagram showing how automatic call distribution system tailors call experiences based on pre-defined parameters like call purpose and location.

Custom Call Distribution

Set up multi-layer routing logic – location, quality score, product interest, agent availability and performance, time of day, and industry-specific data like loan amount – to optimize call distribution between sales reps and buyers. Pave the best path to conversion for every inbound phone call based on dozens of data items, including real-time IVR insights and historical performance patterns.

Image illustrating how ACD speeds up the call process through self-service options and faster access to agent support.

Call Queuing & Routing

Use the predefined call distribution rules to avoid unnecessary transfers and reduce queue wait times. Prevent agent overload and ensure call volumes are optimally distributed among operators while maintaining call routing quality.

Graphic showing how ACD system boosts call flows by ensuring faster responses based on caller input and agent availability.

Callback Automation

Enable the callback within Phonexa’s IVR-ACD architecture for callers who don’t want to be placed in a call queue. Ensure every caller is in control of their journey so that purchase intent is high when they are sold to or connect with a sales rep.

Image illustrating the customizable nature of Phonexa’s ACD system through analytics, reporting, and feedback mechanisms.

ACD & Call Intelligence

Call Analytics

Pay Per Call

AI Call Agents

Learn how Phonexa’s IVR can help you leverage intelligent call routing, streamline call management, and improve customer experiences.

Interactive Voice Response

Discover Phonexa’s real-time call bidding and lead acquisition feature to increase real-time control and informed decision-making on lead buying and selling.

Ping Post Calls

Call Tracking

Data-Driven Automatic Call Distribution for Pay-Per-Call

Enhance Your Pay Per Call Routing Efficiency

Image showing how Automatic Call Distributor can distribute calls based on demographic data to improve customer experience.

Illustration showing how intelligent call routing ensures calls are directed to the most qualified agents based on customer data.

Diagram illustrating how the system monitors real-time agent availability to control call queues and minimize wait times for customers.

Illustration explaining how automated call redirection and callbacks ensure efficient handling of important leads and prevent spam calls.

Post-IVR Call Distribution

Collect key information during the call with Phonexa’s IVR – location, demographics, language preference, purchase history, etc. – and use it to distribute calls. Improve call-matching quality by integrating the IVR and ACD modules within Phonexa.

Pay-Per-Call Distribution

Maximize revenue from pay-per-call campaigns by connecting phone calls to buyers most likely to accept and monetize them. Prioritize high-paying buyers, redirect declined calls, and reduce missed calls – all automatically with custom pre-set call distribution logic.

Ping Tree Routing Strategies

Get the most out of every inbound call by customizing the call distribution using one of the following strategies within Phonexa’s Ping Tree: Price, Priority, Weight, Parallel Pings (higher price), Parallel Pings (all sold), Ping Post, and Even Distribution.

Computer Telephony Integration (CTI)

Transfer call events to external systems, such as the buyer’s CRM, so they are aware of the most important call details upon arrival. Pull the caller’s records automatically – name, source, past interactions, purchase history, and more – at the moment the call is connected.

What Is Automatic Call Distribution?

Automatic call distribution is the process of routing calls to buyers based on pre-determined criteria, such as the caller’s location, buyer demand, price, and more. Phonexa’s Automatic Call Distributor supports the following call flows: Price-based, Priority-based, Weight-based, Parallel Pings (higher price), Parallel Pings (all sold), Ping Post, and Even Distribution.

Here’s how Phonexa’s ACD works with each call flow:

Price-based call distribution	An inbound phone call enters the system. Eligible buyers are ranked by bid price. The call is routed to the highest bidder and, if rejected, passed to the next highest bidder.
Priority-based call distribution	An inbound phone call enters the system. Eligible buyers are ranked by priority. The call is routed to the highest-priority buyer and, if rejected, passed to the next highest-priority bidder.
Weight-based call distribution	Calls are distributed based on predefined percentage weights, such as Buyer A receives 50% of all calls, Buyer B – 30%, and Buyer C – 20%. An inbound phone call enters the system. Eligible buyers are ranked by probability weights. Calls are distributed according to the predefined percentage weights.
Parallel Pings (higher price)	An inbound phone call enters the system. Eligible buyers are pinged at the same time. The buyers respond with a bid, and the highest bidder receives the call.
Parallel Pings (all sold)	An inbound phone call enters the system. Eligible buyers are pinged at the same time. The buyers respond with bids, and the best buyer that satisfies specific criteria, which may be the first qualified response or a set of internal ranking rules, receives the call.
Ping Post distribution	An inbound phone call enters the system. Eligible buyers are pinged with essential call data (ZIP code, credit score, etc.) at the same time. The buyers respond with a bid, and the highest bidder receives the call.
Even distribution	Calls are distributed equally among buyers, with the call routed to the least recently active buyer.

How Can Automatic Call Distribution Help Pay-Per-Call Businesses?

Any business that handles a high volume of inbound phone calls can benefit from automatic call distribution by configuring custom distribution logic tailored to specific campaign goals. Whether you’re an affiliate network, an advertiser, an affiliate, or a performance marketer, an ACD can help you manage inbound call flows effortlessly and grow revenues on call campaigns.

Phonexa’s Automatic Call Distributor extracts the caller’s intent from your custom IVR and routes callers to buyers based on experience, language, or past encounters, with high-value or urgent calls given priority.

Likewise, calls are routed geographically to regional offices or agents, and if all agents or buyers are occupied, callers are placed in a queue with projected wait times and offered a callback as an alternative. The synergy of automatic call routing and real-time performance tracking empowers businesses to get the most out of their inbound calls.

Get Started Today

Set up a custom call distribution logic for your business, including pay per call campaigns. Use Phonexa’s ACD to keep callers engaged, purchase-ready, and profitable for everyone involved in your performance marketing business.

Fill out this form to make the most of Phonexa’s automatic call distributor.

ACD Insights You Need to Know

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Frequently Asked Questions

What is an automatic call distributor (ACD)?

An automatic call distributor is software that routes inbound calls to the most appropriate agent or buyer based on pre-set routing logic, including the data collected by the IVR system. A well-thought-out call distribution guarantees that every caller receives a fast response and optimal agent use.

How does Phonexa’s Automatic Call Distributor work?

Phonexa’s Automatic Call Distributor routes inbound phone calls based on available data, including data collected by the IVR system (if used), and the predetermined distribution logic.
Phonexa’s ACD supports the following call flows: Price, Priority, Weight, Parallel Pings (higher price), Parallel Pings (all sold), Ping Post, and Even Distribution.

Does Phonexa’s ACD work together with an IVR?

A business can use Phonexa’s Automatic Call Distributor with or without Phonexa’s IVR. If the IVR is used, it collects the caller’s data and shares it with an ACD, which then chooses the optimal path for the call. If no agents are available, the caller is placed in a queue based on their priority level, call status, and projected wait time.

How different is an ACD from an IVR?

An IVR collects data and qualifies calls, while an ACD routes calls based on predetermined logic. Together, an IVR and ACD allow businesses to effectively manage inbound calls for pay per call campaigns and internal call distribution.

Automatic Call Distribution for Pay-Per-Call