What Is Call Whisper?

Call whisper is a short message that a call platform plays to the agent to inform them where the call is coming from, which campaign drove it, and sometimes also the caller’s intent or value.  

Call whisper is popular among affiliate networks, advertisers, and buyers because it helps agents get ready for a particular caller, increasing the chances of making a sale. The agent starts the conversation already knowing who the caller is and what they want.

What Is the Importance of Call Whisper?

A call is generally worth more when the agent knows who’s calling. Without call whisper, the agent has to spend additional time figuring out who the caller is and why they are calling.

That changes the course of the call. When an agent knows they are working with, say, “an inbound call from a high-intent search campaign”, they can proceed differently than they would for a low-value lead. 

Likewise, buyers running multiple campaigns can route differently, too. And in a pay per call setup, where a buyer is paying for each connected call, call whisper is also a filter. Therefore, the right calls land with the right buyers. 

Call Whisper with Phonexa: Know Who’s Calling and Why

The role of call whisper depends on the structure of the call flow. For example, a call whisper announcing the wrong source may serve as a filter that disqualifies irrelevant calls.

With Phonexa, the call whisper feature is built right into call flows.

Inside Call Logic, Phonexa’s enterprise call tracking and distribution software, you can:

• Play a custom call whisper that announces campaign, source, or caller value
• Pull data for call whisper from the IVR
• Pair call whisper with real-time call screening
• Tie every whispered call back to its campaign

Phonexa creates a system in which every call is screened and distributed to the best buyer, while low-quality, irrelevant, and fraudulent calls are blocked before they enter your sales funnel.