VoicePLUS

Say hello to Phonexa's proprietary voice recognition feature.

Overview

Phonexa’s state-of-the-art voice recognition system, VoicePLUS, offers consumers the ability to speak their responses and be understood accurately—regardless of their accents. More consumers are making calls on the go nowadays, so it is becoming increasingly unrealistic to expect people to reply using the touch-tone keypad. Phonexa’s advanced voice recognition system solves this problem by freeing up callers to engage in other tasks.

Our advanced, multi-lingual platform also comes with extra assistance to help companies create the perfect IVR questionnaire to effectively communicate with their target audiences. With its natural speech and excellent vocabulary range, VoicePLUS ensures that your business will have the highest quality customer service that technology has to offer.

  • Natural human speech
  • Excellent vocabulary range
  • Understands and speaks English and Spanish
  • Automatically learns new speech patterns
  • Comes with IVR questionnaire assistance
  • Includes analytical tools and reporting capabilities
  • Speech-to-text and text-to-speech capabilities

Increases Accuracy

Phonexa’s VoicePLUS is a self-learning artificial intelligence that continuously makes adjustments to improve its accuracy over time. With its wide vocabulary range and multi-lingual capabilities, VoicePLUS is proven to be even more accurate at understanding and recording speech than human agents.

Saves Resources with Automations

VoicePLUS automates repetitive tasks, like employing music on hold, announcements during hold time, transcribing speech to text, and other important functions that saves your company additional time and money.

Improves Call Experience

VoicePLUS provides reporting and analytical tools to help your company improve its overall call experience. Its high accuracy eliminates misunderstandings and ensures that your customers will receive the help they need in a timely manner.

Keeps You Notified

VoicePLUS keeps you in the loop by working hand-in-hand with Call Analytics to provide you with performance reports and transcriptions of conversations to help you analyze your calls in depth.

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