Marketing automation platform Phonexa has once again impressed software shoppers in G2’s Fall 2023 reports, generating impressive client feedback and a lineup of all-new badges highlighting the company’s great strides in software improvement and customer service in Europe, EMEA, and the Americas.
Some of the company’s newest leader badges include:
- Leader, Affiliate Marketing
- Leader, Inbound Call Tracking
- Leader, EMEA / Affiliate Marketing
- Leader, Europe / Affiliate Marketing
- Leader, Small-Business / Affiliate Marketing
- Leader, Small-Business / Inbound Call Tracking
- Leader, Small-Business / Europe / Affiliate Marketing
- Leader, Small-Business / EMEA / Affiliate Marketing
- Leader, Small-Business / Americas / Inbound Call Tracking
“Our product has crossed global boundaries and made its mark in international markets with its flexibility and dynamic functionality,” said Oliver Koukoulis-Fribbens, Phonexa’s Commercial Director in the United Kingdom. “But through it all, one thing remains constant, and that is the dedication of our global onboarding and customer success teams who are always eager to jump on a problem and help our users transform their businesses.”
“[The best thing about Phonexa] has to be the people. In my experience, fintech companies often struggle to display a personality or put a face to the brand,” one UK-based client wrote in a review. “Phonexa is the complete opposite. It’s a great product and works well, however the best part is the service of the onboarding team – who are absolutely incredible and knowledgeable.”
Clients have also provided great feedback on the support front, as Phonexa collected six different badges for Best Support across Affiliate Marketing, Inbound Call Tracking, and Outbound Call Tracking categories for small and large businesses.
Users in the same categories expressed a high likelihood to recommend Phonexa to their own networks, while others also reported that Phonexa is easy to do business with.
“We’re excited to provide our clients with the best client support and accessibility that we can,” said Chelsey Reynolds, Vice President of Onboarding and Customer Success, North America. “It’s all because of our clients and their honest feedback that we are able to consistently improve our product and service to ensure that we provide the best possible experience for every single one of them.”
Phonexa was also named a high performer for Affiliate Marketing and Inbound Call Tracking across Europe and the Americas.
Here are some review highlights collected in the last quarter:
“With Phonexa we are able to operate a ping tree with ease and have full control over the data. This keeps a relatively complicated process nice and straight forward and means we have not had to dedicate resources to the tech side of things. Phonexa is ready-to-use straight away and has a ton of built in functionality to help get you set up right away. From existing integrations to pre-built JavaScript forms, its full-feature but easy to use. Everything Phonexa does is well thought-out and thorough.”
– Ricky May, Lead Generation Director, Monetise – UK Performance Marketing Network
“We brought Phonexa on to automate the distribution of leads in a way that provides a quality speed of sale and balances the distribution of sales to our workforce. We have received unparalleled assistance in developing features for our unique workflow and have been able to measurably grow our business, improve our speed of service and streamline our internal operations.”
– Jesse Christiansen, Project Manager, Veriheal
“Phonexa makes it extremely easy to pass our leads directly to clients, and without any delay. Once you set up proper rules and filters, everything just functions on its own, and if something goes wrong (which is usually the result of user error, in my experience), the excellent support team will arrange a 1:1 online meeting with you to get it fixed. I’ve barely scratched the surface of what this platform offers, and yet I already feel as though it’s doing more than enough for the company. I can’t wait to see how Phonexa continues to develop, and what new features are on the horizon. Massive shout-out to Rich & Jacob for all of their help thus far – the support here is the best I’ve ever seen.”
– Rees Fowler, Digital Marketing Manager, Direct Data Squad
Check out Phonexa’s full G2 profile here.
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