Phonexa has once again secured a strong showing in G2, collecting over two dozen badges, ranks, and impressive user-generated feedback in the G2 Summer 2023 Report.
Not only did Phonexa maintain its ability to resonate with users across diverse business models and verticals, but the performance marketing automation platform also increased product ranks with noteworthy Satisfaction and Market Presence scores.
As a result, Phonexa’s products received four Leader badges in the following categories, sitting at the top 25% quadrant of each product category:
- Leader, Affiliate Marketing
- Leader, Inbound Call Tracking
- Leader, Small-Business, Affiliate Marketing
- Leader, Small-Business, Inbound Call Tracking
Additionally, Phonexa was named a High Performer across the Outbound Call Tracking for both small business and overall product categories.
The Phonexa suite has also been listed among the trending technology for Outbound Call Tracking Software, as well as the Affiliate Marketing Software categories.
With an above-competitor average satisfaction rating among clients, 100% of clients reported “Ease of Doing Business” with Phonexa, likewise reporting satisfaction for “Quality of Support” from the Phonexa team, while 99% of clients reported that Phonexa “Meets Requirements” and 98% of clients expressed their “Likelihood to Recommend” the product to their colleagues.
Looking toward the future, 96% of clients responded positively when asked if Phonexa’s products were headed in the right direction.
“We’re grateful to our clients who go to work every day with the mindset that they’re going to make a change in their industries, and they do so by using the full capabilities within the Phonexa platform,” said Chelsey Reynolds, Vice President of Onboarding and Customer Success. “When clients come to us with their needs and pain points, we strategically brainstorm solutions that work for them. Our users inspire us to create out-of-the-box solutions for everyone to use.”
Phonexa’s high ranks were made possible due to the positive reviews they received from clients throughout the last quarter.
“We looked for software that could handle a different part of our business and reviewed several options, but Phonexa quickly took the lead. From our initial discussion with Patrick, who took his time explaining all the platform had to offer to the onboarding process, where Boris, our primary onboarding support contact, devoted his time to ensure we were able to utilize the system effectively. Now we have Arsh, who is responsive and a joy to work with – we are blown away by the customer attention and overall support Phonexa has to offer. We enjoyed reviewing our traffic easily and troubleshooting any errors or failures so we could quickly investigate the issue. Starting with new software and systems can be intimidating, mainly if you are used to your current system, but Phonexa’s interface is easy to use, and you can rely on a competent and customer-focused Phonexa team every step of the way.”
– Olivia Stiba, Affiliate Marketing Manager at 360Connect
“I signed up with Phonexa when I was new to lead generation. Using a lead generation and delivery platform was challenging since I was just starting. That being said, Eva, my onboarding specialist, has been outstanding throughout the process, and Arsh, the dedicated customer success manager, is always there for support and great advice. Of course, not to forget Thomas, who answered all my questions whenever I came up with one. I have nothing but the best things to say about the team.”
– Srishti Apurva, Client Care Specialist at 24H Virtual
“We’ve used several different lead generation and delivery platforms over many years, and Phonexa is quite simply the best, an outstanding platform coupled with fantastic customer service, what more could you ask for? We’ve been working with Phonexa for nearly four years, and in all that time, we’ve never had an issue. In the first four months of this year alone, we’ve seamlessly processed over 26 million apps – I think that number speaks for itself. The day-to-day running of Phonexa is very user-friendly. For anything more challenging, Oliver is always on hand. Nothing we throw at him is ever too much trouble – he’s risen to every challenge and always found a solution.”
– Rebecca Burns-Izatt, Account Manager at Digital Oyster Ltd.
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