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Software Advice Names Phonexa Call Recording Software FrontRunner

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2 minute read

Software Advice has named Phonexa a call recording software FrontRunner in its latest report.

Software Advice is a Gartner company and an online marketplace that helps organizations find software for their organizational needs.

FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process.

FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on Usability and Customer Satisfaction ratings for small businesses.

The full FrontRunner list for Software Advice’s Call Recording software can be found here.

“We’re excited to have this level of support from our loyal customers and Phonexa users. It’s through their continued support and constructive feedback that we’re able to continue improving our platform and operations,” said Chelsey Reynolds, Vice President of Onboarding and Customer Success.

Previously, Phonexa has also racked up notable mentions within some of the highest-ranked marketing automation providers across numerous categories not only across Software Advice, but also sister review platforms Capterra and GetApp.

Capterra and GetApp serve the purpose of equipping companies with valuable insights when it comes to picking the right software for the various needs of their businesses.

Some of Phonexa’s previous honors include:

  • Capterra – Best Call Tracking Software Shortlist (2023)
  • Capterra – Best Predictive Lead Scoring Software Shortlist (2023)
  • Capterra – Best Value – Marketing Analytics Software (2022)
  • Capterra – Best Value – IVR Software (2022)
  • Capterra – Best Value – Lead Capture Software (2022)
  • Capterra – Best Value – Lead Management Software (2022)
  • Software Advice – Most Recommended (2022)
  • Software Advice – Best Customer Support (2022)

Phonexa Client Reviews on SoftwareAdvice

“We have large buyers who have unique needs and Phonexa delivers. If they don’t have a function to support our needs, they’ve built it. Yes, it’s fast and reliable, but any other software can claim that. They’re differentiator is that they really do act as an extension of the business, taking ownership of tasks and communicating clearly about status and objectives. We have a lot of atypical workflows for our lead/call buyers. Phonexa has worked closely with us to make sure we can work smoothly with all of them – which is exactly what they said they’d do when we were vetting them. They have way more features and flexibility than the other SaaS we tested, too.”

John Fox, Chief Technology Officer, Lead Prodigy

“We looked for software that could handle a different part of our business and reviewed several options, but Phonexa quickly took the lead. From our initial discussion with Patrick, who took his time explaining all the platform had to offer to the onboarding process, where Boris, our primary onboarding support contact, devoted his time to ensure we were able to utilize the system effectively. Now we have Arsh, who is responsive and a joy to work with – we are blown away by the customer attention and overall support Phonexa has to offer. We enjoyed reviewing our traffic easily and troubleshooting any errors or failures so we could quickly investigate the issue. Starting with new software and systems can be intimidating, mainly if you are used to your current system, but Phonexa’s interface is easy to use, and you can rely on a competent and customer-focused Phonexa team every step of the way.”

Olivia Stiba, Affiliate Marketing Manager at 360Connect

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Phonexa is the leading all-in-one platform for call tracking, lead distribution, email, marketing, and digital marketing. The Phonexa staff is responsible for authorship of Phonexa blog posts.
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