Filtration System: Automatic Call Distribution (ACD) to Route Calls

Phonexa
3 minute read
Table of Contents
Got Questions?

Get in touch! We are available 24/7.

Phonexa
3 minute read

Phonexa’s sophisticated filtration system is applied to the Automatic Call Distribution (ACD) to route calls based on your customized filtration settings.

Overview

Phonexa’s advanced filtration system gives you the tools to decide how each incoming call should be handled. You have the option to set restrictions, create and edit filters, and route calls based on these selected filters. If the filter you want isn’t there, we will gladly create it for you. You can also direct calls with specific phone numbers to land in certain states. Our filtration system prioritizes the details, giving you the power to be as particular as you’d like with how to manage your calls.

  • Can be applied to all call campaigns
  • Allows you to create and customize filters
  • Distinguishes callers based on filters
  • Connects with ACD to route calls
  • Routes calls based on set filters
  • Allows your external network to set filters

How Does It Work?

You are given access to our filtration system through Phonexa’s Interactive Management System, where you can create and edit filters to route calls based on your own criteria.

Why Do I Need It?

Filters are incredibly important to call management because it allows companies like you to discern how each call should be handled. By setting filters, your calls will be automatically distributed to the right places. Your agents will be free to handle calls directly related to their department.

How Can I Test It?

If you would like to experience the genius of our sophisticated filtration system, request a demo with us today. We will walk you through the entire process and allow you to see firsthand how Phonexa will transform your contact center.

Schedule a Consultation

Phonexa avatar
Phonexa
Phonexa is the leading all-in-one platform for call tracking, lead distribution, email, marketing, and digital marketing. The Phonexa staff is responsible for authorship of Phonexa blog posts.
Related Posts
How To Revolutionize Your Affiliate Management With Affiliate Software 7

How To Revolutionize Your Affiliate Management With Affiliate Software

How do powerful affiliate networks like Amazon Associates handle hundreds of thousands of affiliates and...

Read more
A Guide to Virtual Phone Numbers What Businesses Need To Know - 1

A Guide to Virtual Phone Numbers: What Businesses Need To Know

This guide covers everything businesses need to know about virtual phone numbers.

Read more

How To Tie Publisher Outcomes Into Partner Marketing Attribution

Phonexa CEO Lilit Davtyan recently joined the Deconstructing Data Live podcast to share key insights.

Read more
Get Your Personalized Consultation Now
Book a Free Demo