Toll-Free Opt-Outs

Phonexa

1 minute read

Insights into Phonexa’s opt-out process for toll-free numbers and the associated keywords.

Phonexa’s approach to handling opt-outs and opt-ins for toll-free numbers differs slightly from standard procedures.

The sole recognized keyword for opting out of communications with a Phonexa toll-free number is “stop.” Conversely, the recognized keywords for opting in are still “start” and “unstop.”

When someone opts out of communications with a Phonexa toll free number, we’ll send an auto response – here’s an example:

“NETWORK MSG: You replied with the word ‘stop,’ which blocks all texts sent from this number. Text back ‘unstop’ to receive messages again.”

Similarly, upon opting in to communications, an automated response is sent – here’s an example:

“NETWORK MSG: You have replied ‘unstop’ and will begin receiving messages again from this number.”

The opt-out and opt-in processes are otherwise identical to those for communications with our 10-digit long code numbers. Upon opting out, further communications from the toll-free number to the opted-out number are blocked, while opting in permits messaging to resume.

It is worth noting that while custom block rules and auto responses can be configured per messaging profile, the logic governing opt-outs and auto responses for toll-free numbers is managed externally to Phonexa. 

As a result, it is not possible to alter the opt-out or opt-in keywords or modify the content of auto responses specifically for toll-free numbers. If custom block rules and auto responses have been established for one of your messaging profiles, it is recommended to segregate your toll-free numbers to avoid unintended consequences.