Pave a data-driven journey for every caller with Phonexa’s IVR system. Connect call leads to the best-matching sales reps to get a boost in sales.
IVR processes inbound calls instantly without putting them on hold, delivering actionable insights to the end user of the call.
By processing calls independently from live agents, IVR allows businesses to filter out unqualified leads and process qualified leads to the end user. End users can customize hourly call caps while keeping call quality high and operations intact.
Using Phonexa’s IVR constructor, you can set a professional, on-brand voice to represent your brand. Additionally, you can create custom IVR Scripts, Key Pad options, Recordings and Voice Recognition.
You can fine-tune your sales funnel by identifying gaps, abnormalities, and inconsistencies in the caller journey. Even small changes can have a major impact.
By adding a fraud-protection layer within Phonexa’s IVR, you can ensure only quality calls make it to your directed destination.
Phonexa’s IVR software allows you to customize greetings, route calls, and reduce wait times. By integrating our IVR with your CRM system, you can unlock real-time consumer information for your agents. At the same time, our built-in analytics tools automatically track call performance so you can strategically adjust your call flows for specific callers.
Phonexa guarantees strong fraud protection, safe data handling, and cutting-edge AI-powered voice recognition. Our IVR is meant to increase call capacity and elevate customer experiences. Find out how smart call flows within Phonexa’s IVR can help you get the most out of call leads.
Call Analytics works hand-in-hand with your IVR to extract valuable caller insights in real-time so you can evaluate and improve user experiences, call routing, and overall campaign performance.
An Automatic Call Distributor (ACD) intelligently routes calls based on data, ensuring every caller reaches the right department or agent. This reduces wait times and enhances customer satisfaction.
Call Tracking monitors lead sources, collects marketable caller insights, and enhances the effectiveness of interactions, which translates into increased engagement, more sales, and better user experience.
Phonexa’s Interactive Voice Response (IVR) system enhances call flows, paves the optimal journey for every caller, and helps companies drive inbound call sales:
By handling some calls autonomously, Phonexa’s IVR minimizes wait times, connecting callers to knowledgeable agents
Phonexa’s IVR can handle any number of concurrent calls without sacrificing the user experience.
Our IVR provides granular insights into caller behavior and overall campaign effectiveness so you can continuously improve your call flows.
Phonexa’s IVR protects your business by blocking irrelevant, low-quality, and fraudulent calls and callers.
Touch-tone responses and advanced call routing ensure callers get to the destination point without any intervention.
Our IVR supports professional voice and custom call flow scripts, so you deliver the best UX to all callers.
For maximum synergy, Phonexa’s IVR software integrates with popular CRM systems, marketing platforms, and analytics software.
An IVR system greets a caller with a pre-recorded message, interacts with them by voice or touch-tone selections, and then connects them to the appropriate live operator based on the provided answers.
IVR communicates with callers to collect the data required to assign them to a matching live operator. For simpler requests, IVR can handle them on the spot independently of live agents.
With Phonexa, IVR is included in our all-in-one performance and affiliate marketing software suite. If you’re already a Phonexa user, you get access to IVR at no extra cost.
IVR collects caller information through interactive voice response, touch-tone polls, and a professional voice recording that greets and engages callers in conversation.
Brand-on IVR voice recordings can highlight the tone and unique voice of your brand, making a good first impression and establishing a sense of professionalism and authority.
