Phonexa’s new Pay-As-You-Go feature is designed for clients who need added support with custom product builds and custom integrations. With this feature, you can submit requests for tailored developments beyond your plan’s free limits at a clear and predictable rate, allowing you to shape Phonexa’s platform to meet your needs.
Here’s a complete breakdown of how to use Pay-As-You-Go, from understanding pricing to submitting and tracking requests seamlessly.
How Pay-As-You-Go Works
Pay-As-You-Go provides clients with flexibility for new builds beyond the set limits of their subscription plan. Here’s a quick overview of what each plan includes in terms of free requests and how additional requests are managed:
Free requests by subscription level:
- Lite: 5 free integrations, 1 free product build
- Premium: 10 free integrations, 3 free product builds
- Enterprise: 20 free integrations, 6 free product builds
For any additional requests beyond these limits, a straightforward rate of $149 per request is applied, with a quick 3-5 day turnaround. The additional request tickets will be itemized on your monthly invoice, with no hidden fees.
The Key Benefits of Pay-As-You-Go
- Complete Flexibility: Broaden your capabilities as needed without limitations. Modify the platform with additional custom integrations or builds whenever you need them.
- Transparent Billing: Additional charges for requests will be clearly reflected on your monthly Phonexa invoice, presenting all the costs with no surprises.
- Enhanced Tracking and Notifications: With a built-in count marker, you can easily track the number of your free requests and have awareness for when a paid request is needed. Our system sends real-time updates on your request status, keeping you informed instantaneously.
- Priority Processing: Additional requests made through Pay-As-You-Go are prioritized by our TechOps team for quick delivery, helping you expedite your projects and shape quickly to new business needs.
Step-by-Step Guide: How to Use Pay-As-You-Go
1. Access the Request Portal
To begin, log into the Phonexa platform and navigate to Support > Technical Requests within the LMS or Call Logic product. This is where you can submit requests for new custom features, product builds, and integrations.
2. Submitting a Request
When submitting a new request, please include the following details:
- Integration Type: Choose between Direct Post or Ping Post to clarify your integration needs.
- Integration Name: Provide a brief, descriptive name for the integration.
- Documentation URL: Include the API URL and/or upload API documentation to ensure smooth setup.
- Additional Notes: Add any specific instructions for our development team, such as integration credentials, tokens, passwords, field mapping, or optional fields to support your unique requirements.
3. Track Free Requests Usage
Phonexa’s system includes a counter that displays how many free product and integration requests remain. This counter ensures transparency and control, alerting you when you’ve reached the free limit, so you know exactly when charges for additional requests will apply.
4. Tracking the Status of Your Requests
After submitting a request, it’s sent directly to our technical team for review. You’ll receive email updates on the status of your request, including any questions or comments from our team to help ensure fast processing and alignment with your needs.
Ready to Maximize the Benefits of Pay-As-You-Go?
Phonexa’s clients have embraced Pay-As-You-Go as a way to accelerate custom development and integration needs while enjoying clearer billing and faster turnaround times. By adding this self-serve feature, clients can now shape their Phonexa experience around their unique requirements and timelines.
If you’re looking to streamline product customization or integration, Pay-As-You-Go offers the tools and flexibility to make it happen. For any questions, reach out to your Customer Service representative, and stay tuned for our demo video on using the system!
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