Auto-connect inbound phone calls to the best-matching sales representative or business within the direct post or ping post call distribution.
Use the ACD routing logic to manage call flows at scale by connecting specific calls directly to specific buyers (Direct Post) or allowing eligible buyers to compete for the call (Ping Post). Use ACD as the core call distribution technology for Phonexa’s Ping Tree campaign stack.
Set up multi-layer routing logic – location, quality score, product interest, agent availability and performance, time of day, and industry-specific data like loan amount – to optimize call distribution between sales reps and buyers. Pave the best path to conversion for every inbound phone call based on dozens of data items, including real-time IVR insights and historical performance patterns.
Use the predefined call distribution rules to avoid unnecessary transfers and reduce queue wait times. Prevent agent overload and ensure call volumes are optimally distributed among operators while maintaining call routing quality.
Enable the callback within Phonexa’s IVR-ACD architecture for callers who don’t want to be placed in a call queue. Ensure every caller is in control of their journey so that purchase intent is high when they are sold to or connect with a sales rep.
Collect key information during the call with Phonexa’s IVR – location, demographics, language preference, purchase history, etc. – and use it to distribute calls. Improve call-matching quality by integrating the IVR and ACD modules within Phonexa.
Maximize revenue from pay-per-call campaigns by connecting phone calls to buyers most likely to accept and monetize them. Prioritize high-paying buyers, redirect declined calls, and reduce missed calls – all automatically with custom pre-set call distribution logic.
Get the most out of every inbound call by customizing the call distribution using one of the following strategies within Phonexa’s Ping Tree: Price, Priority, Weight, Parallel Pings (higher price), Parallel Pings (all sold), Ping Post, and Even Distribution.
Transfer call events to external systems, such as the buyer’s CRM, so they are aware of the most important call details upon arrival. Pull the caller’s records automatically – name, source, past interactions, purchase history, and more – at the moment the call is connected.
Automatic call distribution is the process of routing calls to buyers based on pre-determined criteria, such as the caller’s location, buyer demand, price, and more. Phonexa’s Automatic Call Distributor supports the following call flows: Price-based, Priority-based, Weight-based, Parallel Pings (higher price), Parallel Pings (all sold), Ping Post, and Even Distribution.
Here’s how Phonexa’s ACD works with each call flow:
Calls are distributed based on predefined percentage weights, such as Buyer A receives 50% of all calls, Buyer B – 30%, and Buyer C – 20%.
Any business that handles a high volume of inbound phone calls can benefit from automatic call distribution by configuring custom distribution logic tailored to specific campaign goals. Whether you’re an affiliate network, an advertiser, an affiliate, or a performance marketer, an ACD can help you manage inbound call flows effortlessly and grow revenues on call campaigns.
Phonexa’s Automatic Call Distributor extracts the caller’s intent from your custom IVR and routes callers to buyers based on experience, language, or past encounters, with high-value or urgent calls given priority.
Likewise, calls are routed geographically to regional offices or agents, and if all agents or buyers are occupied, callers are placed in a queue with projected wait times and offered a callback as an alternative. The synergy of automatic call routing and real-time performance tracking empowers businesses to get the most out of their inbound calls.
An automatic call distributor is software that routes inbound calls to the most appropriate agent or buyer based on pre-set routing logic, including the data collected by the IVR system. A well-thought-out call distribution guarantees that every caller receives a fast response and optimal agent use.
Phonexa’s Automatic Call Distributor routes inbound phone calls based on available data, including data collected by the IVR system (if used), and the predetermined distribution logic. Phonexa’s ACD supports the following call flows: Price, Priority, Weight, Parallel Pings (higher price), Parallel Pings (all sold), Ping Post, and Even Distribution.
A business can use Phonexa’s Automatic Call Distributor with or without Phonexa’s IVR. If the IVR is used, it collects the caller’s data and shares it with an ACD, which then chooses the optimal path for the call. If no agents are available, the caller is placed in a queue based on their priority level, call status, and projected wait time.
An IVR collects data and qualifies calls, while an ACD routes calls based on predetermined logic. Together, an IVR and ACD allow businesses to effectively manage inbound calls for pay per call campaigns and internal call distribution.
