Track, evaluate, and enhance every call with Phonexa’s call tracking software. Get real-time call insights, grow ROI, and improve customer experiences. Discover the best instruments for call management.
Customize IVR systems to extract vital caller info and guide them through the call. Leverage data-based call distribution to route calls based on historical data, agent availability, and real-time IVR outcomes. Sift out bad-quality leads through advanced filtering and ensure every caller connects with the proper agent at the right time.
Gain end-to-end visibility into your customer journey with exhaustive call tracking insights: line-by-line call breakdown, interaction timestamps, lead source, buyer matches & outcomes, etc. Use call data to maximize your marketing efforts, improve lead quality, and close more sales.
Keep all your day-to-day traffic and performance at a single glance with an intuitive dashboard. Obtain real-time data on incoming calls, campaign performance, and KPIs to make data-driven changes to your campaigns.
Use Phonexa’s call recording to evaluate every call, including the agent’s performance. Follow up on call leads, identify blind spots, and keep your marketing and sales teams data-driven and informed.
Use Phonexa’s real-time call management software suite to simplify lead generation through performance updates and data tracking.
Use Phonexa’s call analytics to get a practical understanding of inbound calls. Presented as intuitive tables and reports, our detailed call analytics is an easy way to grow your call volume with better call strategies. Stay ahead in the cutthroat market with our top-tier call tracking system.
Phonexa’s intelligent call tracking software Call Logic maximizes your ROI, improves customer interactions, and optimizes company operations. Learn more about how our call tracking toolkit can revolutionize your call management system. Utilize Call Logic’s insights to increase caller engagement and grow ROI. Convert data into profitable marketing decisions.
Identifying High-Performing Campaigns: Gain insights on which campaigns generate the most calls and focus resources on what works
Optimizing Marketing Spend: Allocate your budget more efficiently by understanding the true ROI on your marketing efforts
Enhancing Customer Engagement: Use call data to refine customer interactions and improve satisfaction, driving repeat business and loyalty
Expanding Market Reach: Tailor marketing strategies based on call data insights, helping you reach new demographics and geographical areas
Advanced Analytics: Leverage detailed reports to analyze call data and inform business decisions
Customized Call Routing: Ensure calls are directed to the right departments or representatives, increasing efficiency and satisfaction
Revenue Maximization: Implement features like ping tree solutions to maximize lead distribution and revenue opportunities
Comprehensive Call Tracking: Understand the full customer journey from click to call, and optimize conversion paths
Smart Call Routing: Use data-driven routing to connect callers with the most suitable representatives, improving conversion chances
Continuous Improvement: Regularly analyze call data to identify trends and areas for improvement, enhancing overall lead conversion rates
Call tracking works by using trackable phone numbers—vanity numbers, local numbers, or toll-free numbers—that consumers use to contact your company. Upon tracking inbound calls, Phonexa delivers valuable data and granular reporting to support these tracking capabilities, providing deep insight into what is driving your calls.
Call tracking delivers a wealth of information about the caller. You can expect useful insights into your campaign, like what keyword led to the call, the relevant Google Click ID, which web page the call came from, or if the call could be attributed to a marketing campaign at all. With Phonexa’s call tracking, you can hone in on individual calls, knowing the caller’s location, the duration of the call, the date and time of the call, whether the call is unique or duplicate, and more.
Call tracking gives you a bird’s-eye view of your marketing strategy by connecting your online efforts with your multi-channel marketing activities. With call tracking, you can use caller data for better ad targeting, boost traffic by shifting resources based on real-time call data, generate more calls & leads from popular landing pages, plan future campaign efforts with predictive analysis, and much more.
With Phonexa, you can distribute call leads based on price, advertiser priority, purchase intent, and many more parameters. Likewise, Phonexa’s ping tree creates new monetization opportunities by re-distributing rejected leads until they are sold.
Phonexa call tracking service works with nearly every type of marketing channel. You can use it on websites, for paid and organic search, display ads, social media, email marketing, and even traditional sources like print, radio, and television.
Yes, we are pleased to provide companies with convenient toll-free and vanity phone numbers.
With Phonexa, you can customize caller experiences with custom call flows through our IVR system and also by using custom call greetings. Likewise, you can use local call tracking numbers for local campaigns, vanity call tracking numbers to make your brand memorable, or pull the necessary data from callers to connect them with the right representative.
Yes, Phonexa comes with call recording. Having your business calls recorded with Phonexa means being able to analyze them at an atomic level and return to them at any time for reassessment, auditing, or compliance purposes. Likewise, you can use call recording to train your customer support and sales agents.
Absolutely. Our custom Interactive Voice Response (IVR) not only lets you route callers according to specific metrics or filters – you can also make sure that callers are met with a friendly greeting and a set of menu options to expedite their experience.
DNI is when you assign a unique phone tracking number to each traffic source, which makes it possible to identify the source of every incoming call. With DNI, different traffic sources display different business numbers, but this doesn’t affect the experience of the caller.
By attributing every inbound call, businesses can collect data and gain deep insights into customer behavior, customize and improve the customer experience, and implement intelligent call routing.
