5 Frequently Asked Questions about Pay Per Call

In the digitized world we live in today, one might think that a buyer’s journey has been condensed to one-click-purchases and chat-bot returns. However, for many industries like insurance, lending, and healthcare, a Google study found that consumers typically reach out to a brand via phone call after conducting preliminary research online. Calls are still central to the buying process of many industries, but can often present a challenge for companies that are not used to integrating their voice communication with their digital efforts.

In order to stay ahead of the curve, advertisers, publishers, and agencies should consider investing in a pay per call platform where inbound calls are tracked and analyzed like every other digital lead. But before you make the leap, read through a few of the outlined questions below to familiarize yourself a bit more with exactly how pay-per-call marketing can benefit you or your business. 

What is pay per call marketing? 

Pay per call marketing describes the relationship between publishers and advertisers and call-based campaigns that generate leads. 

Pay per call campaigns, the first step in the marketing process, are set up by publishers on the web with associated phone numbers based on a certain product or service. Once customers make a call, they are then routed to the advertiser who works towards providing said product or service, and ultimately closing the deal. If the lead is qualified and results in a sale, the publisher often will receive a commission based on their effort within that campaign.

In its most basic form, pay per call marketing is the process in which businesses, also known as advertisers, pay to receive an inbound call from a customer. Publishers play a key role in generating that lead through different online marketing channels.

How do I start pay per call marketing? 

For both publishers and advertisers, having a firm understanding of your industry prior to starting any marketing campaign is essential. Truly understanding the need for the product or service you are providing (advertisers) and the best way to reach that target market (publishers) is the most important first step in getting started. 

The next step would be to connect with others in your space. Affiliate networks connect businesses who need customers with publishers who are looking to help them generate leads. However, if you are approaching this as a solo entrepreneur or even an established business who is experiencing a high volume of leads, using a software to help manage your inbound call leads is a worthwhile investment. Many call tracking platforms help you efficiently manage and track your business calls and provide detailed insights into the routing and caller behavior (tracking) in order to optimize your pay per call campaigns.

You May Also Like: The Guide to Inbound Call Tracking Software

Where are calls routed?

In most cases, call leads are routed to advertisers who have formed an agreement with pay per call publishers. But in the event that a relationship hasn’t already been formed, lead distribution is a necessary process to help marketers route leads to buyers. In that case, calls are routed to advertisers based on conditions like the time, location of the call, or responses to certain questions that help to best qualify the lead. 

Certain pay per call software allows users to automate their lead routing process, ensuring that no lead is overlooked. For advertisers, this helps you understand other opportunities for leads that may not be a good fit for your business and allows you to reroute them to someone else who can better serve their needs. Ultimately, pay per call marketing results in a win-win scenario for all parties involved. 

How are calls tracked? 

Generally speaking, each pay per call campaign is associated with a unique tracking phone number that ties back to its original source and certain coding on a website or landing page that captures key points of what lead up to the call – helping to determine if it was a referral, web-based lead, Google advertisement, or keyword search. 

Call tracking software companies provide certain toll-free or “vanity” numbers that help generate inbound calls because they often seem more legitimate and can even be associated with a particular advertisers branding. 

What are the benefits of pay per call?

Like eating a balanced diet consisting of whole foods and regular exercise, pay per call marketing is a tried and true way to achieve health and longevity for your business. It’s an unfaltering pillar of consumer society – so long as customers have a phone, they will use it to support their purchasing habits. 

Now with smartphones and mobile devices becoming even more accessible, integrating both your inbound call marketing and digital reporting is the only way to have sustainable insight on your marketing efforts now and in the future. The benefits for both advertisers and publishers are found in complete visibility of customer experience, and the added benefit of a steady stream of revenue. For publishers and advertisers who use a pay per call tracking software, they will have similar analytics that they use for online leads and the ability to better understand lost opportunities. 

Kira Remy
Kira Remy is a Content Writer at Phonexa, covering all things Content Marketing related and keeps our audience up-to-date on the SaaS industry. Her background is rooted in journalism with experience in PR and digital storytelling.

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