Industry-Leading Call Tracking & Analytics Platform

Call tracking works by using trackable phone numbers—vanity numbers, local numbers, or toll-free numbers—that consumers use to contact your company. Upon tracking inbound calls, Phonexa delivers valuable data and granular reporting to support these tracking capabilities, providing deep insight into what is driving your calls.

Call tracking delivers a wealth of information about the caller. You can expect useful insights into your campaign, like what keyword led to the call, the relevant Google Click ID, which web page the call came from, or if the call could be attributed to a marketing campaign at all.
With Phonexa’s call tracking, you can hone in on individual calls, knowing the caller’s location, the duration of the call, the date and time of the call, whether the call is unique or duplicate, and more.

Call tracking gives you a bird’s-eye view of your marketing strategy by connecting your online efforts with your multi-channel marketing activities. With call tracking, you can use caller data for better ad targeting, boost traffic by shifting resources based on real-time call data, generate more calls & leads from popular landing pages, plan future campaign efforts with predictive analysis, and much more.

With Phonexa, you can distribute call leads based on price, advertiser priority, purchase intent, and many more parameters. Likewise, Phonexa’s ping tree creates new monetization opportunities by re-distributing rejected leads until they are sold.

Phonexa call tracking service works with nearly every type of marketing channel. You can use it on websites, for paid and organic search, display ads, social media, email marketing, and even traditional sources like print, radio, and television.

Yes, we are pleased to provide companies with convenient toll-free and vanity phone numbers.

With Phonexa, you can customize caller experiences with custom call flows through our IVR system and also by using custom call greetings. Likewise, you can use local call tracking numbers for local campaigns, vanity call tracking numbers to make your brand memorable, or pull the necessary data from callers to connect them with the right representative.

Yes, Phonexa comes with call recording. Having your business calls recorded with Phonexa means being able to analyze them at an atomic level and return to them at any time for reassessment, auditing, or compliance purposes. Likewise, you can use call recording to train your customer support and sales agents.

Absolutely. Our custom Interactive Voice Response (IVR) not only lets you route callers according to specific metrics or filters – you can also make sure that callers are met with a friendly greeting and a set of menu options to expedite their experience.

DNI is when you assign a unique phone tracking number to each traffic source, which makes it possible to identify the source of every incoming call. With DNI, different traffic sources display different business numbers, but this doesn’t affect the experience of the caller.

By attributing every inbound call, businesses can collect data and gain deep insights into customer behavior, customize and improve the customer experience, and implement intelligent call routing.