12 Best VoIP Services With Call Tracking Analyzed

Phonexa

12 minute read

The basic call tracking that most VoIP services include – logging call timestamps and IDs – is often insufficient for informing lead generation campaigns, especially in the pay-per-call market. As a performance marketer, you rely heavily on data, and you need all of it.

Solution? 

You can use VoIP software with built-in call tracking to get the best of both worlds: call tracking and analytics for lead generation, and also standard VoIP features. The only thing left is to choose the best VoIP call tracking solution – and you’re in the right place for that.

Following our multi-factor evaluation methodology, we shortlisted the best VoIP platforms with call tracking that you can use for lead generation and acquisition campaigns.

Without any further ado, let’s get into it. 

The Top-12 VoIP Services With Call Tracking

RingCentral: VoIP Call Tracking Software With Cross-Channel Analytics

RingCentral is an AI-powered all-in-one communications platform that covers everything from calls to chat to video meetings, unlocking granular-level customer insights. Their VoIP service offers unlimited domestic calling in HD audio and numerous call-handling features, including call forwarding, recording, and voicemail.

As for call tracking, RingCentral records and consolidates call data into reports across text messages, video conferences, and faxes, and monitors conversations in real time. Every bit of data is instantly pulled into neat dashboards, enabling swift data retrieval that call agents need.

Five9: AI Workflows & VoIP Services Consolidated Into a Call Intelligence Platform

Designed to amplify the customer experience, empower agents, and streamline business management, Five9 gathers performance insights from across voice and text channels, integrating with AI to enable smart workflows.

In addition to VoIP services, Five9’s top features include:

• Over 140 pre-built reports for effortless phone call monitoring
• Customizable dashboards that you can assemble to your business needs
• Conversational IVR to route and qualify callers, controlled by voice

Five9 easily integrates with popular CRMs and lead management platforms. Using so-called “Screen Pops,” Five9 can notify your agents about inbound calls and share call attributes in real time.

Aircall: Monitor, Distribute & Analyze Calls Within a Unified VoIP Platform

Aircall is an AI-driven customer communications platform that provides software for call monitoring, distribution, and analytics, enabling you to know who’s calling, where the call originated, and how agents should process the call to get the most value from it.

• Call monitoring software and AI-driven insights for continuous improvements across teams.
• Call center analytics to analyze call volumes, wait times, missed calls, and other metrics.
• Call routing to connect the right callers to the right agents.
• AI Voice Agents to enable 24/7 serviceability and eliminate call queues.

From tracking KPIs to personalizing conversations to automating manual tasks, Aircall can be a great choice to create a robust call processing architecture for your business.

JustCall: VoIP Service With Real-Time Monitoring & Deep Performance Insights

JustCall is a cloud-based business phone system you can set up in minutes to track, route, and analyze calls, improving workflows and boosting conversion rates and ROI. Compatible with over 100 CRM systems and business tools, JustCall might be the call automation piece you’re missing.

• Live call monitoring and agent performance evaluation and coaching, including barging in
• Call activity tracking and analytics across calls, teams, and phone numbers
• Exhaustive call insights: call volume, answer rates, missed calls, call outcomes, average talk time, best time to call, etc.

Call analytics is arguably JustCall’s strongest feature, unlocking data on the call, the caller, and the agent, and giving the latter a head start in the conversation by transferring insights from previous funnel stages.

JustCall empowers your call agents to respond faster and more accurately, paving a unique conversion path for every caller based on their needs and wants. At the same time, by identifying and addressing the peak call time, you can prevent agents from being overloaded.

8×8: Optimize Call Center Performance by Tracking Callers & Supervising Agents

8×8 is a contact center platform that provides VoIP services and a range of call tracking features for supervisors. Among the call-related features are multi-level auto attendant, call recordings, and visual voicemail with transcriptions.

Speaking of call supervision, the Call Monitoring feature lets supervisors track phone conversations in real time and jump in when needed, or talk to their agents without the caller hearing. Likewise, you can collect and evaluate reports on call volumes, queueing, source, call duration, unanswered and missed calls, and more.

Dialpad: AI Communication Platform, Cloud-Based Contact Center & Sales Automation Unified

Dialpad is, in fact, three major customer experience solutions under one roof:

• Dialpad Connect – an AI-driven customer communication platform
• Dialpad Support – a cloud-based contact center for agent training
• Dialpad Sell – a cloud-based sales automation solution

While you might need all three for comprehensive marketing coverage, Dialpad Sell might be the one that unlocks call tracking insights, helps onboard talented sales agents, and ensures you get the most out of every over-the-phone conversation.

Dialpad’s AI provides caller-centric analysis, real-time conversation transcriptions, and keyword tracking, so your agents can improve not only post-call but also during the call, effectively communicate with any type of caller, and, as a result, close more deals.

At the same time, granular call tracking features like dynamic number insertion (DNI) and multi-channel attribution may require third-party integrations or may not be 100% automated. As for tracking calls, Dialpad meets most needs, from call logging to real-time analytics.

Zadarma: Easy-To-Set-Up Business Phone System With Call Tracking

Zadarma is a cloud-based telecommunications provider that offers VoIP services, cloud PBX, virtual phone numbers, and features such as call tracking, speech analytics, and video conferencing. Using their no-code builder, you can create a business phone system in just a few minutes.

Zadarma offers both static and dynamic call tracking, allowing you to analyze the performance of your call campaigns, including call recordings and IVR conversations. That said, their call tracking capabilities are somewhat limited, so you might want to integrate Google Analytics and other major analytics, CRM, and lead management tools for more visibility.

CloudTalk: Versatile Call Canter Toolkit With VoIP Services at the Forefront

CloudTalk is a global call management solution available in over 160 countries, trusted by over 30,000 sales and support professionals, and compatible with over 100 CRM systems and tools. With their data-driven call tracking and analytics, you can improve customer satisfaction rates, reduce call handling time, cut operational costs, and boost conversions.

CloudTalk focuses on software & tech, financial & legal services, real estate, insurance, education & learning, staffing & recruitment, retail, and tourism industries. However, you can use their toolkit for all types of business calls.

• Dramatic reduction in manual work conducted by marketing and sales teams
• Processing up to 10 times more phone calls while spending less time dialing
• Smart call routing, including AI voice agents and call queues to minimize unanswered calls
• Following up on callers by sending SMS and WhatsApp messages

CloudTalk has everything you need to turn your agents into the best versions of themselves, unlocking unlimited potential through metrics such as call success rates, average talk time, average handling time, call abandonment rates, and more. You know what callers want and how to convert them into paying customers that come back for more over and over again.

Ringover: VoIP-Powered Calls Automated by IVR & Summarized by AI

Ringover is a VoIP service that offers cloud-based telephony, virtual numbers, and other contact center features, alongside call transcriptions, call summaries, and call details. You can record and analyze over-the-phone business conversations and integrate this data with your CRM.

Call summaries include details on inbound and outbound phone calls, such as the date, time, duration, call topic, involved parties, and the reason for the call. You can track all essential business interactions and follow up on leads that bounced or need more nurturing.

Overall, Ringover has everything you need from a cloud-based call center, including an IVR system, double listening with a supervisor who can join a conversation, call recording, and integrations with popular business tools like Salesforce, HubSpot, Zendesk, and over 100 others.

Ozonetel: VoIP Services Accompanied by Analytics & Automated Call Handling

Ozonetel is a customer experience orchestration platform that offers one of the largest toolkits for inbound and outbound calling, including voice AI agents, speech analytics, conversational AI, voiceovers, quality audits, and more to handle phone calls at scale.

The platform is mostly focused on fintech, banking, insurance, real estate, e-commerce, healthcare, education, and capital markets, having helped over 3,500 companies to deliver consistent customer experiences to millions of customers.

As for call tracking, Ozonetel allows you to collect and analyze metrics like call quality scores and customer satisfaction rates for an almost unlimited number of calls – thousands of calls – at the same time, with only a few minutes needed for complete data analysis.

Convirza: Empower Your Marketing & Sales Teams With Granular Call Insights

A marketing- and sales-first solution, Convirza focuses on call tracking and conversion analytics, leveraging AI to enhance both. They also provide smart assistants, integrated with conversation analytics, to dissect calls and surface actionable data.

Convirza’s suite also includes AI Voice Agent, an intelligent telephony system that can route and qualify calls without involving your employees. It may be particularly useful when your call center’s capacity doesn’t suffice, helping you minimize hang-ups and increase productivity.

Infinity: Analyze, Match & Predict Calls With Built-In VoIP Services

Infinity, a call tracking-focused VoIP service, reveals and attributes interaction paths before the calls connect, enabling businesses to calibrate their engagement strategies and sales with foresight.

Infinity workflows revolve around these four solutions:

• Call Tracking to surface campaigns, channels, and keywords that drive users to reach your call center.
• Conversation Analytics to summarize calls and mine valuable conversation trends, both agent- and caller-wise.
• Smart Outcomes to calibrate your pay-per-call strategies based on call intent and outcome data.
• Smart Match to bridge the gap between your marketing and sales efforts with outcomes, identifying what works and what doesn’t.

How We Evaluate & Compare Platforms

To ensure our evaluation is data-backed and unbiased, we use the most essential traffic and engagement data from Similarweb for the last 24 months, including market presence, recent performance, year-over-year growth, and regional traction. We also manually review all platforms to verify the claims are accurate and that the UX meets quality standards. 

How We Evaluate & Rank Marketing Platforms

Phonexa: Enterprise-Grade Call & Lead Tracking & More

Phonexa empowers you to handle inbound and outbound calls through both Call Logic, our flagship solution for call tracking and distribution, and Cloud PBX, a cloud-based call center that makes you the sole owner of your calls.

As a client with Phonexa, you get the most essential call and lead data consolidated into a single dashboard, and you can screen all inbound phone calls against dozens of parameters, including location, email, phone number, IP address, and more. 

“By choosing Phonexa, you’re not only meeting regulatory requirements – you’re also making the consent process easier for consumers while ensuring full transparency. With Phonexa’s Consent Branches, you stay ahead of the game.” – Arshalus Guliyan, Senior Product Marketing Manager, Phonexa, for our LinkedIn FCC regulations post

Chances are that you also generate web leads. If so, you’ll likely benefit from LMS Sync, our core solution for lead tracking and distribution. Just as Call Logic tracks, analyzes, and distributes phone calls, LMS Sync tracks, analyzes, and distributes leads.

Here are two core solutions you get as a client with Phonexa:

These additional features further enhance Phonexa’s core functionality:

Get started with Phonexa to reveal and turn your call data into revenue.

Frequently Asked Questions

What’s the difference between PBX and VoIP services?

VoIP (voice over Internet Protocol) is a method of transmitting calls, specifically over the Internet. PBX (private branch exchange), in turn, is a wiring solution that facilitates calls within a business’s local network. That said, you shouldn’t confuse the latter with IP or Cloud PPX, which describes software that powers internet calls, essentially leveraging VoIP.

What’s the best VoIP service?

The best VoIP service for you is defined by your specific goals and business needs. Here’s the logic: If you prioritize omnichannel engagement, RingCentral, with its extensive channel coverage, is a top choice; if you need the most granular insights into your calls, useful for both sales and marketing departments, Convirza may be great for you.

When does your VoIP phone system need CRM integrations?

Integrating your VoIP service with CRMs is highly recommended if you struggle to manage your customer data, either due to its complexity or volume. CRMs are designed to consolidate all customer information in one place, helping you keep your team on the same page and get your business running as it should – and that’s what around 40% of businesses that use VoIP services leverage.