Armen Karaoghlanian is the Chief Marketing Officer of Phonexa. He is a member of the CMO Council and has been featured on Complex, Fast Company, and Business Insider.
We’re analyzing the difference between a call log software and call analytics.
What do you think of when you hear of a “call center?” We’re looking at the ways in which the call center has evolved in the past few years and decades.
The dominance of mobile devices can no longer be ignored.
If you are managing a call center, help is on its way!
Is there anything more frustrating than not finding company’s contact information on their website? The process of connecting with a business should be easy and convenient.
We’re reading our e-mails on our phones. We’re playing games, reading books, and passing the time with them. The smartphone is your one-stop resource, now more than ever.
The numbers don’t lie, calls are bigger than clicks. The times are a-changin’ and there’s a new king in town.
IVRs are becoming more and more widespread and it’s important to make sure you’ve designed yours with the consumer in mind.
We’re offering a top ten list of tips on how you can better manage your time.
The secret to confidence is that it must come from within, but we’re offering some tips nonetheless.
Twitter is useful, relevant, and a key part of how we communicate in the digital age.
We can now do virtually anything we want with our phones. The smartphone revolution has changed our lives, for the better.
Talk to our team today!