Phonexa’s leading Call Analytics technology tracks detailed caller demographics and marketing attributes that spur your calls.
Phonexa’s Call Analytics is designed for advertisement-driven calls. This unique and comprehensive platform matches your incoming calls to the marketing attribute that generated the call, whether that means online or offline advertisements. With our Call Analytics integrated into your phone system, you’ll know who the caller is, where he or she called from, and which marketing effort prompted the call. You can receive all the user-friendly, detailed metrics in real-time from any internet-connecting device.
- Analyzes inbound traffic to improve customer campaigns
- Analytics on IVR structure, campaigns, and calls
- Real-time reporting
- Detailed caller analytics:
- Time of call
- Length of call
- Purpose of call
- Detailed marketing analytics:
- Which advertisement prompted the call
- Which keywords are the most effective
- Which department receives the most calls
- Customizes filters based on analytics review
- Creates comparison reports for your customers and vendors