Call Recording

Phonexa’s call recordings help companies optimize their inbound and outbound calls by allowing management and employees to revisit conversations for quality assurance.

 

Overview

Phonexa cares about your business performance. We created this thorough recording function to enhance your customer satisfaction. Call recordings allow you to review conversations for evaluation, training, and compliance purposes. You have the option to give access to your employees as well, so they can review their own calls and make improvements where it’s needed. We provide the capacity. You wield the power.

Benefits

Assess Agent Performance

Determine the quality of your agent performance by reviewing past conversations on demand. With the option to grant your employees access to these recordings, you can encourage greater work ethics and prevent repeated mistakes from reoccurring.

Improve Customer Satisfaction

The caller experience is highly dictated by the time it takes for an issue to get resolved and the agent’s quality of customer service. With Phonexa’s call recordings, you can improve customer satisfaction by evaluating both of these factors and making the necessary adjustments.

Ensure Compliance

Our call recordings minimize risks by holding both sides of the conversation accountable to legal regulations. Protect your business and customer service reputation with Phonexa’s quality assurance call recordings.

Train New Employees

Call recordings are invaluable to employee training sessions because they give you the tools to identify specific issues and trends in the past. Equip your new employees by allowing them to examine real examples of how to handle difficult conversations.

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